Environmental Services Representative - Days
Location: Sugar Land
Posted on: July 12, 2019
At Houston Methodist, the Environmental Services Representative
position maintains environmental and infection control standards
within established policies and procedures. This position performs
a variety of general cleaning tasks in assigned areas to provide a
safe and attractive environment for patients, guests, and staff in
accordance with department standards.
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently
demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our
-RESPECT: We treat every individual as a person of worth, dignity,
-EXCELLENCE: We strive to be the best at what we do and a model for
others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following
our Standards of Practice of always using Positive Language (AIDET,
Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs
are being met
oInvolves patients (customers) in shift/handoff reports by enabling
their participation in their plan of care as applicable to the
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 20%
1.Interacts in a positive, professional manner with patients,
family and staff.
2.Actively participates in meetings, huddles and with other team
members using positive communication.
3.Promotes a positive work environment and contributes to a
dynamic, team focused work unit to achieve optimal results.
SERVICE - 30%
1.Responds promptly and positively to requests for assistance with
directions and information from patients, staff and visitors.
2.Promptly responds to all assignments to create an environment
that is conducive for healing.
3.Performs efficient room cleaning processes ensuring timely
QUALITY/SAFETY - 30%
1. Follows department process for room cleaning and discharge
inspections, as appropriate, with the goal of meeting or exceeding
HCAHPS cleanliness scores.
2.Achieves discharge, daily room cleaning and assigned area
turn-around times, as appropriate.
3.During discharge activity, tracks, logs, and notifies appropriate
management of safety and repair needs for equipment.
4.Follows policies, procedures, and safety rules. Observes standard
infection control precautions and complies with OSHA standards.
5.Communicates and documents any facility or patient related issues
to management, as appropriate. Correct minor safety hazards.
FINANCE - 10%
1.Appropriately uses and stores chemicals, paper goods, supplies,
and equipment utilized during a shift.
2.Manages time effectively and prioritize department daily tasks,
minimizing incidental overtime.
GROWTH/INNOVATION - 10%
1Assumes responsibility for growth and development. Participates in
continuing education and in-service programs.
2Contributes ideas towards improving the efficiency and
effectiveness of department processes.
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
oHigh School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.) preferred
oOne year of experience preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oUS Department Of Transportation Hazardous Materials Certification
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
oAbility to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
oDemonstrates the ability to access information both in the
department and within the hospital system to support the department
oMulti-task oriented, ability to complete work within designated
oAbility to accurately and efficiently perform duties with minimal
oDemonstrate efficient and safe use of housekeeping equipment and
Other (dept approved) Yes
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during
emergencies (ie. Disaster, Severe Weather Event, etc) regardless of
May require travel within No
Houston Metropolitan area
May require travel outside No
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job:
Hospital-issued scrubs in OR environment as appropriate
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which
Houston Methodist is firmly bound. Houston Methodist will not
engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law.
VEVRAA Federal Contractor priority referral Protected Veterans
Since 1998, Houston Methodist Sugar Land Hospital has been serving
Fort Bend and the surrounding counties. Residents have come to rely
on a level of compassionate care and leading-edge technology that
was once available only in the Texas Medical Center. With 243
licensed beds, 20 operating rooms and over 1,900 employees, Houston
Methodist Sugar Land Hospital was designed to provide
comprehensive, personalized care for the community. APPLY.
Keywords: Methodist, Sugar Land , Environmental Services Representative - Days, Sales , Sugar Land, Texas
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