SugarLandRecruiter
the smart solution for Sugar Land jobs

RCM Customer Service Representative

Company: Conifer Health Solutions
Location: Bryan
Posted on: January 11, 2019

Job Description:

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


JOB SUMMARY
Responsible for answering inbound customer service calls related to patient accounting questions. When inbound call volumes are low incumbent may make outbound follow up calls on outstanding AR accounts.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.


Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons.
Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert. Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter.
Other duties as assigned.




Qualifications:
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Exceptional customer service skills including effective and efficient problem solving and analyzing skills
Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Attentive listening skills
Ability to clearly articulate a response to the customer using appropriate voice modulation


EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.


High school education or the equivalent
1 - 2 years of prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.


PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Ability to sit at a computer terminal for extended periods of time


WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Call Center environment with headset and multiple work stations within close proximity
Hospital Environment may include direct patient interaction


Job: Customer Service
Primary Location: Bryan, Texas
Job Type: Full-time
Shift Type: Days

Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Keywords: Conifer Health Solutions, Sugar Land , RCM Customer Service Representative, Sales , Bryan, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Sales Representative - Home Security Sales - Full Training
Description: Join DEFENDERS, the only ADT-Authorized Premier Provider for home security systems. Defenders has an immediate opening for a Sales Representative in our FT Lauderdale Branch located in Margate, to help (more...)
Company: Defenders
Location: Lake Jackson
Posted on: 01/21/2019

Entry Level-Sales
Description: A Career with Us Will Provide You with: br ul br li A marketing plan we help you customize to build your brand effectively li A comprehensive training program focused on people and marketing (more...)
Company: Mutual of Omaha
Location: Magnolia
Posted on: 01/21/2019

Sales Representative - Home Security Sales - Full Training
Description: Join DEFENDERS, the only ADT-Authorized Premier Provider for home security systems. Defenders has an immediate opening for a Sales Representative in our FT Lauderdale Branch located in Margate, to help (more...)
Company: Defenders
Location: Galena Park
Posted on: 01/21/2019


Regional Manager - Sales
Description: What you'll be contributing to At Employer you will get to foster the next generation of technology in energy efficiency and clean tech lighting solutions. We are a leading USA based manufacturer of proprietary (more...)
Company: Titan LED
Location: Houston
Posted on: 01/21/2019

Sales Representative - Home Security Sales - Full Training
Description: Join DEFENDERS, the only ADT-Authorized Premier Provider for home security systems. Defenders has an immediate opening for a Sales Representative in our FT Lauderdale Branch located in Margate, to help (more...)
Company: Defenders
Location: Baytown
Posted on: 01/21/2019

SENIOR BUSINESS ANALYTICS CONSULTANT - Relocate to Albuquerque, NM
Description: About Us Presbyterian Healthcare Services is a locally owned, not-for-profit healthcare system of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico (more...)
Company: Presbyterian Healthcare Services
Location: Houston
Posted on: 01/21/2019

Major Acct Sales Manager
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America---s Best Large Employers, is transforming the way we all do business.From smart office technology (more...)
Company: Konica Minolta
Location: Houston
Posted on: 01/21/2019

Account Manager-Outside Sales
Description: The Account Manager is responsible for managing the sales process and driving profitable sales growth within an assigned sales territory to both existing and new Airgas customers. Account Manager will (more...)
Company: Airgas Inc.
Location: Houston
Posted on: 01/21/2019

Retail Sales Advisor
Description: Are you passionate about pursuing a career with purpose where performance and resilience are rewarded with uncapped incentives Do you thrive in fast-paced, semi-autonomous roles --Do you enjoy informing (more...)
Company: Sunrun, Inc
Location: Cypress
Posted on: 01/21/2019

Sales Manager
Description: Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America---s Best Large Employers, is transforming the way we all do business.From smart office technology (more...)
Company: Konica Minolta
Location: Houston
Posted on: 01/21/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Sugar Land RSS job feeds