Showtime Manager (Food Demo/Sales)
Company: H-E-B Grocery
Location: Sugar Land
Posted on: November 5, 2018
Business Unit / Department Mission- Oversee the Showtime departments to ensure superb customer service and sellingEssential Functions / Process Responsibilities include the following; other duties may be assigned as necessary--- Majority of time spent using independent judgment to make employment-related decisions, or effectively recommend such decisions, to hire, promote, transfer, discipline, suspend, discharge, reward, or otherwise engage in resolving partner-related matters- Schedules demo/selling events for total store- Manages Partner morale and retention- Provides excellent customer service and works with the staff in the department and the entire store to ensure that standards are upheld- Ensures availability of demo items- Prepares work schedules for department- Orders product to maintain inventory- Monitors department budget and payroll including product, labor, and expenses- Builds relationships with Customers and builds customer service through Partners- Educates Customers one-on-one through active sampling, hand sampling, demos and classes, suggesting serving combinations, scheduling events establish demo schedules- Designs and executes merchandising programs- Promotes division and store events through powerful planning, merchandising and taking advantage of traffic- Achieves sales goals, prepares projections/forecasts, reviews financial tracking information, addresses performance opportunities and budget discrepancies, communicates sales goals to Partners- Performs all duties of a representative or specialist regularly- Provides direction, training, and feedback to all department personnel- Ensures that all government and company regulations and standards for product freshness, safety, refrigeration and sanitation are met- Responsible for ensuring all sales quotas for selling specialists are met- Acts as liaison with H-E-B and Vendors- Purchases products for demonstrations- Other duties as assignedEDUCATION and EXPERIENCE preferred:- Proven leadership experience in a complex environment with multiple direct reports- Knowledge of competitive market; restaurants, deli, cheese, bakery- Learning agility- Highly adaptable- Successful track record of selling- Formal culinary/selling training and 2-3 years retail store experience preferred- Strong Leadership, communication, training and organizational skills- Passion for selling and service- Ability to explain features, benefits and technical aspects of full product line- Experience in ordering, inventory maintenance, and shrink control- Ability to maintain an efficient operation, troubleshoot and report any malfunctions of equipment- Maintain sanitation standards throughout the work area- Ability to work a flexible schedule, including opening, closing, and weekend shifts- Positive role model- Ability to lead and inspire a team- Strong analytical skills- Strong computer skills preferred (Microsoft Office suite)- College degree or equivalent experience preferred- Excellent presentation skills required- Excellent communication skills requiredPhysical and Other Requirements--- Must be able to function in a fast-paced retail environment- Must be able to lift and carry 40 - 50 pounds on an occasional basis of 3 - 25 feet in distance--- Must be able to work extended hours and varying work schedule as dictated by the business- Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and side to side throughout shift
Keywords: H-E-B Grocery, Sugar Land , Showtime Manager (Food Demo/Sales), Sales , Sugar Land, Texas
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