Sales Operations Manager (SOM)

Company: Voestalpine AG
Location: Sugar Land
Posted on: September 23, 2022

Job Description:

Sales Operations Manager (SOM)

* Job-ID: V000005945
* Location: Sugar Land
* Closing date: 10/31/2022
* Working Hours: Full-time

Job description

PURPOSE OF POSITION

The SOM supports the execution of the sales strategy and the pursuit of corporate goals through the daily operational follow-up and support to TSM for the acquisition of new customers and expansion and development of existing customers. CRM is the supporting tool to implement Sales Process Excellence (SPE) and Operational Sales Process (OSP) to achieve the tareted growth to increase market share.

TASKS & RESPONSIBILITIES

* Reports to the SVP Sales US (Staff Function); TSMs report to SVP Sales US
* Executes sales plans defined by SVP Sales
* Executes weekly the SPE Process with all TSM & Agents
* Trained to be the CRM super-user
* Reviews and supports the day to day execution of CRM based funnel and activities
* Execute lead-generation and follow-up process
* Supports and coordinates the Sales Forecast reviews with feedback from all TSM & Agents
* Interface for all different departments to support all TSM & Agent topics/issues for fast and efficient Customer support/resolutions to grow the business (credit notes, shipping , RMA, daily back-order report, outstanding quotations, outstanding credit reports, sampling and other daily Customer requests)
* Develops content and coordinates activities for social media
* Generates yearly distributor surveys to ensure best Customer Experience
* Manages the IWDC agreement and related activities/initiatives
* Organizes Sales training on sales-support tools, products and processes
* Manages operational pricing (implements price increase, acts within Pricing Authority limits with escalation process to Sr VP Sales)
* Reports weekly feedback into the COB-report
* Supports the monthly SJF report

Qualifications

Minimum Requirements

4-year college degree preferred and/or 5-year industry experience

specialised field

Sales, Business

What we offer

Full benefits package to include medical, dental, vision, Life insurance, STD, LTD as well as many voluntary ancillary benefits.

* Employee benefits
* Company cell phone
* Company laptop

Employee benefits; Company cell phone; Company laptop

Video

Contact & Application

Recruiter:

voestalpine Bohler Welding USA, Inc.

Denise Ardizzone

281-499-1212

Hiring Manager:

Diane Nielsen

Keywords: Voestalpine AG, Sugar Land , Sales Operations Manager (SOM), Sales , Sugar Land, Texas