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Customer Service Representative

Company: Resource Staffing
Location: Sugar Land
Posted on: June 19, 2022

Job Description:

Job DescriptionFull-Time Customer Service Credit UnionWork Hours: Branch Hours M-F 9 am - 7 pm, Sat 9 am -2 pmLocation: Sugar LandPay Rate: $17-$18/hr.Duration: Temp to HireWe are looking for an outgoing Customer Service Associate to assist members and potential members with their financial banking transactions via phone or chat, fax, and internet. Whether in person, on the phone or via a chat line, your smile can be felt by staff and customers. In this role, you will explain services, respond to problems/issues as well as direct phone calls to the appropriate department. You will also support and provide information to assist other credit union staff members. The credit union is open until 2 pm on Saturdays. Credit Union Representative Responsibilities:

  • Provides members with information and direction regarding their accounts, and requests, and explains services and products when needed.
  • Maintains members' account information on a computer system.
  • To act as members, and advocate in offering products and services.
  • Works assigned reports to provide quality control
  • Receive and process wire requests from members following established procedures.
  • Provide accurate, courteous, friendly, timely, and professional service to all members and potential members.
  • Answer phones immediately and respond to correspondence within 1 working day.
  • To accurately and effectively troubleshoot or direct all calls.
  • To process member banking transactions with minimal errors.
  • To add to and maintain knowledge of all new products, services, policies, and procedures.
  • Provide informed and professional assistance to all members and associates. Credit Union Representative Qualifications
    • Financial or banking industry experience
    • Must have banking or financial background/experience
    • Six months to two years of similar or related experience.
    • Symitar experience
    • A high school diploma or GED is required.
    • Courtesy, tact, and diplomacy are essential elements of this job. Work involves personal contact with others inside and outside the organization, generally regarding routine matters for the purpose of giving or obtaining information that may require some discussion.
    • Must be computer literate with excellent communication skills.
    • Must be accurate with numbers and names.
    • Able to operate a 10 key calculator, and typewriter and computer skills. If you enjoy the banking industry and assisting customers, apply today for immediate consideration!#HG

Keywords: Resource Staffing, Sugar Land , Customer Service Representative, Sales , Sugar Land, Texas

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