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Customer Service Representative (Insurance Solutio

Company: Acrisure LLC
Location: Sugar Land
Posted on: May 12, 2022

Job Description:

Job DescriptionInsurance Solutions of Texas has been doing business since 1993. As an Acrisure Agency Partner, and a full-service independent insurance agency, our team is dedicated to service both commercial and personal insurance needs. With almost 30 years in the business, we ensure a wide range of insureds from families to large businesses, mom and pop shops and hard to place risks.We are the fastest-growing insurance brokerage in industry history and our goal to be the most Tech-Enabled Broker will continue that trend. If you are a seasoned insurance agent experienced in complex risks, we would like to discuss an excellent opportunity with you. As a Commercial Lines Customer Service Representative, you are responsible for helping to support our clients with their day-to-day needs. You should be comfortable with promptly responding to insured's requests, reaching out to them by phone, processing payments and supporting account managers with needs from clients. You should provide excellent service and communicate regularly with customers in need of our assistance. Essential Duties and Responsibilities:

  • Support Account Managers to complete administrative tasks
  • Create/update coverage specifications in agency management system (Applied Epic)
  • Process clients' certificates of insurance and evidence of property
  • Maintain accurate customer files and update activities with clear, concise notes
  • Utilize carrier websites to process changes and access policy documents
  • Check carrier websites daily for cancellations or endorsement updates
  • Check policies and endorsements for accuracy & deliver to insured
  • Issue ID cards
  • Transact agency and direct bill invoicingThis description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.Competencies:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:
    • High school diploma required
    • College degree, (2 or 4 year) preferred
    • One year Insurance or office experience, preferred but not required
    • Property and casualty insurance license requiredTechnology Skills:
      • Strong PC skills including Microsoft Office, Excel, Word, and Outlook, required
      • Familiarity with Applied Epic agency management software, preferredOther Qualifications:
        • High attention to detail and organization skills
        • Quick response time to customer requests to confirm receipt
        • Excellent communication skills
        • Ability to multi-task in a fast-paced environment
        • Strong problem-solving skills
        • Ability to interact with diverse personalities
        • Strong verbal and written communication skills
        • Bilingual (Spanish) would be a bonusPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
          • Moderate stress due to regular deadlines and daily challenges
          • High finger dexterity while typing documents and forms
          • Occasionally (rarely) lift up to 20 lbsWork Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Work is done in a temperature-controlled, non-smoking office
            • The noise level in the work environment is usually moderateWe offer a competitive salary and a comprehensive benefits package which includes: Medical, Prescription, Dental, Paid Time Off and 401k plan.Insurance Solutions of Texas is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure's property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure's Human Resources Talent Department. Powered by JazzHRYvWBS9kZfn

Keywords: Acrisure LLC, Sugar Land , Customer Service Representative (Insurance Solutio, Sales , Sugar Land, Texas

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