Environmental Services Rep
Location: Sugar Land
Posted on: March 19, 2020
At Houston Methodist, the Environmental Services Representative
position maintains environmental and infection control standards
within established policies and procedures. This position performs
a variety of general cleaning tasks in assigned areas to provide a
safe and attractive environment for patients, guests, and staff in
accordance with department standards.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
o Provide personalized care and service by consistently
demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our
- RESPECT: We treat every individual as a person of worth, dignity,
- EXCELLENCE: We strive to be the best at what we do and a model
for others to emulate.
o Focuses on patient/customer safety
o Delivers personalized service using HM Service Standards
o Provides for exceptional patient/customer experiences by
following our Standards of Practice of always using Positive
Language (AIDET, Managing Up, Key Words)
o Intentionally rounds with patients/customers to ensure their
needs are being met
o Involves patients (customers) in shift/handoff reports by
enabling their participation in their plan of care as applicable to
the given job
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 20%
1. Interacts in a positive, professional manner with patients,
family and staff.
2. Actively participates in meetings, huddles and with other team
members using positive communication.
3. Promotes a positive work environment and contributes to a
dynamic, team focused work unit to achieve optimal results.
SERVICE - 30%
1. Responds promptly and positively to requests for assistance with
directions and information from patients, staff and visitors.
2. Promptly responds to all assignments to create an environment
that is conducive for healing.
3. Performs efficient room cleaning processes ensuring timely
QUALITY/SAFETY - 30%
1. Follows department process for room cleaning and discharge
inspections, as appropriate, with the goal of meeting or exceeding
HCAHPS cleanliness scores.
2. Achieves discharge, daily room cleaning and assigned area
turn-around times, as appropriate.
3. During discharge activity, tracks, logs, and notifies
appropriate management of safety and repair needs for
4. Follows policies, procedures, and safety rules. Observes
standard infection control precautions and complies with OSHA
5. Communicates and documents any facility or patient related
issues to management, as appropriate. Correct minor safety
FINANCE - 10%
1. Appropriately uses and stores chemicals, paper goods, supplies,
and equipment utilized during a shift.
2. Manages time effectively and prioritize department daily tasks,
minimizing incidental overtime.
GROWTH/INNOVATION - 10%
1 Assumes responsibility for growth and development. Participates
in continuing education and in-service programs.
2 Contributes ideas towards improving the efficiency and
effectiveness of department processes.
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
o High School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.) preferred
o One year of experience preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o US Department Of Transportation Hazardous Materials Certification
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
o Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
o Demonstrates the ability to access information both in the
department and within the hospital system to support the department
o Multi-task oriented, ability to complete work within designated
o Ability to accurately and efficiently perform duties with minimal
o Demonstrate efficient and safe use of housekeeping equipment and
Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which
Houston Methodist is firmly bound. Houston Methodist will not
engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law.
VEVRAA Federal Contractor priority referral Protected Veterans
Since 1998, Houston Methodist Sugar Land Hospital has been serving
Fort Bend and the surrounding counties. Residents have come to rely
on a level of compassionate care and leading-edge technology that
was once available only in the Texas Medical Center. With 243
licensed beds, 20 operating rooms and over 1,900 employees, Houston
Methodist Sugar Land Hospital was designed to provide
comprehensive, personalized care for the community. APPLY.
Keywords: Methodist, Sugar Land , Environmental Services Rep, Sales , Sugar Land, Texas
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