Data Analyst

Company: Collabera
Location: Houston
Posted on: May 22, 2025

Job Description:

Client: American utility company

All candidates should make sure to read the following job description and information carefully before applying.
Title: Senior Data Analyst, Customer & Analytics
Location: Houston, TX (Hybrid: Monday, Tuesday, Wednesday in-office)
Type of opening: Contract (with strong potential for extension and conversion to permanent)
Contract length: 3 months with extensions to follow, possibility of full-time conversion
Pay rate: $40/hr to $45/hr

Day-to-Day:
Serve as the primary support for call center reporting, focusing on building reports around critical metrics for the Call Center, such as:
Average Handle Time (AHT), abandoned calls, agent performance, transfer time, wait time, and speed to answer.

Analyze call center data to identify performance trends and areas for improvement, using these insights to support training initiatives.

Must Haves:
5-7 years of experience in data analysis and reporting.
Call center environment experience is the top priority, including direct experience with call center reporting and metrics.
Major call center software.
Proficiency in Tableau for front-end reporting (90% of their current reporting environment).
Strong ability to write complex SQL queries within Cloud Platform (GCP), including maintaining existing views and creating new ones.
Understanding of how data moves from source systems into data warehouses (specifically to BigQuery), even if not performing the backend work directly.

Keywords: Collabera, Sugar Land , Data Analyst, Professions , Houston, Texas