Senior Application Support Analyst

Company: Addison Group
Location: Sugar Land
Posted on: May 9, 2022

Job Description:

Job DescriptionOffice Status: Hybrid, splitting time between office and remote Office Location: Sugarland, TexasReason for Opening: Backfill

Must Have:

• Bachelor's degree in a technical, quantitative, or business-oriented field, or equivalent work experience.
• 6 years of experience in technical roles focusing on application support, IT help desk, IT operations, Software Development, or Systems analystDay to Day:
  • Provide technical support services for a growing portfolio of applications used by business users and clients
  • Gather and document relevant information needed from intake to closure of support requests
  • Partner with other IT functions as necessary to resolve support requests
  • Facilitate communication between 3rd party vendors or internal teams needed to drive issues to resolution
  • Communicate status of support progress to stakeholders
  • Provide consultation for the functional use of the application
  • Recommend best practices and alternative solutions during solutioning
  • Install, configure, and administer supported applications
  • Plan and analyze impacts of changes or upgrades to existing applications
  • Create clear documentation for end users and other support team members
  • Assist in tracking and prioritization of overall team support requests
  • Partner with the business and dev team to takeover support of new applicationsPlus to Have Qualifications:
    • Experience supporting an ERP and/or CRM applications
      • Deltek Vision or Vantagepoint
      • Salesforce
      • Experience writing and executing SQL Queries
      • SharePoint or MS Teams
      • Experience leading multi resource projects or initiatives
      • ArcGIS

Keywords: Addison Group, Sugar Land , Senior Application Support Analyst, Professions , Sugar Land, Texas