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Senior Application Support Analyst

Company: Addison Group
Location: Sugar Land
Posted on: May 9, 2022

Job Description:

Job DescriptionOffice Status: Hybrid, splitting time between office and remote Office Location: Sugarland, TexasReason for Opening: Backfill

Must Have:

  • Bachelor's degree in a technical, quantitative, or business-oriented field, or equivalent work experience.
  • 6 years of experience in technical roles focusing on application support, IT help desk, IT operations, Software Development, or Systems analystDay to Day:
    • Provide technical support services for a growing portfolio of applications used by business users and clients
    • Gather and document relevant information needed from intake to closure of support requests
    • Partner with other IT functions as necessary to resolve support requests
    • Facilitate communication between 3rd party vendors or internal teams needed to drive issues to resolution
    • Communicate status of support progress to stakeholders
    • Provide consultation for the functional use of the application
    • Recommend best practices and alternative solutions during solutioning
    • Install, configure, and administer supported applications
    • Plan and analyze impacts of changes or upgrades to existing applications
    • Create clear documentation for end users and other support team members
    • Assist in tracking and prioritization of overall team support requests
    • Partner with the business and dev team to takeover support of new applicationsPlus to Have Qualifications:
      • Experience supporting an ERP and/or CRM applications
        • Deltek Vision or Vantagepoint
        • Salesforce
        • Experience writing and executing SQL Queries
        • SharePoint or MS Teams
        • Experience leading multi resource projects or initiatives
        • ArcGIS

Keywords: Addison Group, Sugar Land , Senior Application Support Analyst, Professions , Sugar Land, Texas

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