Senior Application Support Analyst
Company: Addison Group
Location: Sugar Land
Posted on: May 9, 2022
Job Description:
Job DescriptionOffice Status: Hybrid, splitting time between
office and remote Office Location: Sugarland, TexasReason for
Opening: Backfill
Must Have:
- Bachelor's degree in a technical, quantitative, or
business-oriented field, or equivalent work experience.
- 6 years of experience in technical roles focusing on
application support, IT help desk, IT operations, Software
Development, or Systems analystDay to Day:
- Provide technical support services for a growing portfolio of
applications used by business users and clients
- Gather and document relevant information needed from intake to
closure of support requests
- Partner with other IT functions as necessary to resolve support
requests
- Facilitate communication between 3rd party vendors or internal
teams needed to drive issues to resolution
- Communicate status of support progress to stakeholders
- Provide consultation for the functional use of the
application
- Recommend best practices and alternative solutions during
solutioning
- Install, configure, and administer supported applications
- Plan and analyze impacts of changes or upgrades to existing
applications
- Create clear documentation for end users and other support team
members
- Assist in tracking and prioritization of overall team support
requests
- Partner with the business and dev team to takeover support of
new applicationsPlus to Have Qualifications:
- Experience supporting an ERP and/or CRM applications
- Deltek Vision or Vantagepoint
- Salesforce
- Experience writing and executing SQL Queries
- SharePoint or MS Teams
- Experience leading multi resource projects or initiatives
- ArcGIS
Keywords: Addison Group, Sugar Land , Senior Application Support Analyst, Professions , Sugar Land, Texas
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