Patient Care Assistant - Med/Surg Part-Time Evenings
Location: Sugar Land
Posted on: November 7, 2019
At Houston Methodist, the Patient Care Assistant/Unit
Administrative Assistant (PCA/UAA) position performs key functions
that support the interprofessional team in delivering high quality,
cost-effective care. The PCA/UAA demonstrates basic knowledge and
skills necessary to communicate appropriately and carry out
delegated nursing assistant level tasks for assigned patient
populations, assisting in the delivery of patient care and services
under the supervision of a licensed nurse. The PCA/UAA position
performs basic patient care activities of daily living (ADL's)
within unit-specific defined limits and job scope, such as
assistance with patient elimination, hygiene, comfort, safety,
nutrition, and progress activity and maintains competency
requirements for computer medical terminology and other job-related
functions, while practicing Patient and Family Centered Care in
concert with Houston Methodist ICARE values: Integrity, Compassion,
Accountability, Respect and Excellence..
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care"
plans, as applicable, for description of primary age groups and
populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently
demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional,
ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our
-RESPECT: We treat every individual as a person of worth, dignity,
-EXCELLENCE: We strive to be the best at what we do and a model for
others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following
our Standards of Practice of always using Positive Language (AIDET,
Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs
are being met
oInvolves patients (customers) in shift/handoff reports by enabling
their participation in their plan of care as applicable to the
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are
essential functions of the job.
PEOPLE - 25%
1.Answers incoming telephone calls for the unit and transfers as
appropriate. Facilitates and supports effective throughput with
timely communication. Greets patients and visitors to the unit,
assisting with directions, information and guidance. Works well
with others to make contributions to the work effort as a whole and
facilitates problem resolution and responds positively to requests
2.Interacts with peers, staff and physicians in a supportive and
respectful manner. Encourages open communication to achieve mutual
understanding. Communication to promote both work efforts and
problem resolution is clear and professional. Collaborates with all
members of the interprofessional team by actively communicating and
reporting pertinent patient care information in a clear and timely
3.Provides contributions towards improvement of department scores
for turnover/retention/employee satisfaction on unit-based
scorecard, i.e. peer-to-peer accountability.
SERVICE - 25%
1.Follows the patient and family-centered care standards and
provides direct patient care under the direction of a registered
nurse. Documents, where applicable, care administered, diagnostic
measurements, treatments and procedures in accordance with
established policies and procedures and cultural diversity and
inclusion principles. Responds to the nurse call system, contacts
nursing personnel as appropriate, and follows through with meeting
2.Pull/print daily reports per unit standard, which may include
daily shift report, charge nurse reports, handoff reports and/or My
Daily Care Plan. Assists with calls to physicians and their office,
bed management, transfer services or other floors, coordinating
with Operations Administrator as needed. Organizes the unit work
flow, paperwork as needed, pro-actively problem-solves,
anticipating needs, and managing multiple ongoing priorities with
3.Coordinates the requests to Facilities Management/Maintenance and
Biomed regarding department needs or broken equipment. Rounds
through the unit, per unit expectations, to check for environmental
or equipment needs, and other assistance that may be needed. Serves
as an in-house courier which may include retrieving blood, hand
delivering labs, tele boxes, etc.
4.Contributes towards improving department scores for patient
satisfaction on unit-based scorecard through peer-to-peer
accountability, i.e. bedside shift handoff/report.
QUALITY/SAFETY - 35%
1.Reports observations, conditions and problems of patients to
licensed personnel to achieve desired patient outcomes. Provides
for the privacy of patients and families, keeping the safety of the
patient in mind.
2.Provides appropriate hand-off at change of shift at patient
bedside to communicate and collaborate, promoting patient-centered
3.Conducts hourly rounding to ensure patient needs are met (four P
s). Monitors and addresses noise level of unit to improve or impact
patient satisfaction. Responds to patient calls promptly. Reports
near misses and collaborates with the interprofessional health care
team to improve patient safety.
4.Contributes towards improving quality and safety scores on the
unit-based scorecard, through peer-to-peer accountability. Supports
initiatives to prevent conditions such as pressure injuries,
patient falls, and hospital-acquired infections.
FINANCE - 10%
1.Assists with patient and staffing needs (floats) across the
service line or hospital within the scope of their role or
2.Uses resources efficiently; does not waste supplies.
Self-motivated to independently manage time effectively and
prioritize daily tasks, minimizing incidental overtime. Utilizes
time efficiently and helps other team members.
GROWTH/INNOVATION - 5%
1.Identifies and assumes responsibility of own learning needs,
consults with healthcare team experts and seeks continuing
education opportunities to meet those needs. Completes and updates
the individual development plan (IDP) on an on-going basis. Ensures
own career discussions occur with appropriate management.
2.Offers innovative solutions through participation in performance
improvement projects and shared governance activities. Follows up
on action items as necessary to ensure completion of
This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
oHigh School diploma or equivalent education (examples include:
GED, verification of homeschool equivalency, partial or full
completion of post-secondary education, etc.
Equal Employment Opportunity. Houston Methodist is an Equal
Equal employment opportunity is a sound and just concept to which
Houston Methodist is firmly bound. Houston Methodist will not
engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law.
VEVRAA Federal Contractor priority referral Protected Veterans
Keywords: Methodist, Sugar Land , Patient Care Assistant - Med/Surg Part-Time Evenings, Other , Sugar Land, Texas
Didn't find what you're looking for? Search again!