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District Manager

Company: Valet Living
Location: Sugar Land
Posted on: November 7, 2019

Job Description:

Grow as We Grow and Take Your Career to New Heights! Job Summary As a District Manager, you will be responsible for managing the total service delivery for up to 20 apartment communities and providing direction and oversight for 15-25 Service Valets within an assigned district. You'll work in collaboration with our sales team and ensure client satisfaction through ongoing client engagement and oversight of a part-time workforce responsible for service delivery on assigned properties. We offer a competitive starting base pay, quarterly bonus and company provided truck. This position requires willingness to work a split shift schedule which includes approximate hours in the morning from 8:30am-12:30pm and evening from 7:00pm-11:00pm, depending on needs. Essential duties include: Daily Operations * Provide on-call support to Service Valets and communities within split shift schedule * Responsible for recruiting, hiring and onboarding Service Valets * Responsible for ensuring daily/nightly completion of resident door step trash/recycle pick-up for assigned properties * Effectively plan, organize and manage time * Inspect properties regularly for resident and Service Valet compliance * Responsible for creating and managing schedule for part-time workforce * Manage a labor budget of up to $150k depending on number of assigned properties Customer Retention * Makes informed decisions with consideration of customer/associate impact. Takes initiative and applies critical thinking skills to forecast/solve problems and drive results. Ensures maximum quality of service * Create and maintain cooperative working relationships and frequent communication with property staff through daily site visits and immediate response to questions and concerns * Promote and educate property staff on any/all new service offerings from Valet Living Organizational Activities * Comply with, promote and train on all safety policies and procedures. Report all safety incidents in a thorough and timely manner * Ensure daily delivery of iValet reports to designated property staff members * Collaborate with internal business partners; finance, human resources, marketing, operations, and IT * Keep timely/accurate customer, associate and operational records * Acts in accordance with organizational and quality standards * Discusses associate's development needs and subsequently facilitates appropriate support, coaching and/or training opportunities Service/Support * New community launches, including container distributions * Driving to inventory warehouse when needed for supplies (Personal Protective Equipment, Containers/Weigh Stations, Brochures, etc.) * Drive to properties within assigned district/region up to 50% of the work day You are a good fit if you have the following experience, education, and skills: * High school diploma or GED equivalent * Multi-location management experience of dispersed workforce * Customer service, and prior people management experience (preferred in a part-time workforce) * Proficiency in MS Word, Outlook, Excel & Power Point * Knowledge of basic employment law, customer service fundamentals, and leadership/management principles * Unwavering work ethic, integrity and sense of accountability * Ability to manage stress and adapt to changing environment; comfortable with complexity * Ability to perform effectively in environments with frequent workload changes and competing demands * Effectively communicate with others both verbally and written * Build effective teams, hold self/others accountable Special Conditions of Employment * Valid driver license and good driving record * Ability to pass a background check and drug screen * Ability to operate a motor vehicle and drive for periods of time * Ability to work outdoors, and drive in changing weather conditions * Flexibility to work split schedule and/or be on call during irregular hours depending on business needs Physical Requirements * Ability to lift up to 50 lbs. * Carry filled tote on shoulder(s) up to 50 lbs. up/down stairs * Bend at waist and lift over shoulder * Bend at knees and lift over shoulder * Lift arms shoulder height * Ability to walk distance of property, and be exposed to disagreeable odors We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members. * Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options * Tax advantages through healthcare savings and flexible spending accounts * Financial protection through disability, life, accidental death & dismemberment, and business travel insurance * 401k plan with a generous company matching contribution * Generous paid time off program in which benefits increase along with your tenure with the company * Support of continued education through tuition reimbursement * Associate and family assistance program * Associate discount programs * Referral bonus program * Rewards and recognition program CB19 #GD19 Valet Living, LLC is an industry leader - ahead of the national trend and the founder of five nights a week doorstep trash and recycling collection. Valet Living is a drug-free employer. All offers of employment will be contingent on successful background Check. Valet Living is an Equal Opportunity Employer.

Keywords: Valet Living, Sugar Land , District Manager, Other , Sugar Land, Texas

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