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Scheduler Representative II

Company: Tenet
Location: Sugar Land
Posted on: October 10, 2019

Job Description:

As a part of the Tenet and Catholic Health Initiativesfamily, Conifer Health brings 30 years of healthcare industry expertise toclients in more than 135 local regions nationwide. We help our clientsstrengthen their financial and clinical performance, serve their communitiesand succeed at the business of healthcare. Conifer Health helps organizationstransition from volume to value-based care, enhance the consumer and patienthealthcare experience and improve quality, cost and access to healthcare. Areyou ready to be part of our solutions? Welcome to the company that gives you the resources and incentives toredefine healthcare services, with a competitive benefits package andleadership to take your career to the next step! JOB SUMMARY Responsible for accurately scheduling complex diagnosticand/or surgical procedures. Conducts physician office/patient interviews, andexplains hospital procedure guidelines and policies. Coordinates with clinical departments on schedulemodifications. ESSENTIAL DUTIES ANDRESPONSIBILITIESInclude thefollowing. Others may be assigned.

  • Responsible for obtaining complete andaccurate clinical, demographic and financial information during the schedulingprocess. Enters data in schedulingsystem or other applications. Provides the customer with prep and otherappointment instructions. Largelyresponsible for scheduling complex procedures.
  • Follows guidelines for specialrequests/Stat/schedule modification procedures and coordinates communicationswith clinical areas to accommodate the customers? requests.
  • Answers telephone calls according todesignated scripting for the scheduling process. Maintains positive customer service at alltimes, referring unresolved issues to appropriate supervisor.
  • Notifies customer of physician order,pre-authorization and other financial clearance requirements. Performs functions of other PASU functions or registration whenrequested.

    Qualifications:
    KNOWLEDGE, SKILLS,ABILITIESTo perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.
    • Minimum typing skills of 35 wpm
    • Demonstrated working knowledge ofsoftware/system/equipment.
    • Knowledge of function and relationshipswithin a hospital environment preferred
    • Advance Customer service skills andexperience
    • Ability to work in a Call centerenvironment
    • Ability to receive and express detailedinformation through oral and written communications
    • Course in Medical Terminology required
    • Advanced understanding in surgeryprocedure scheduling preferred
    • High achievement in productivity.
    • Builds and maintains collaborativerelationships with both internal and external Clients that lead to moreeffective communication and a higher level of productivity and accuracy.
    • Identifies opportunities to improvepatient relations and shorten the time it takes to handle scheduling processes.
    • This position requires high-levelproblem solving and analytical skills, technical accuracy, excellentcommunication skills and the highest ethical standards. EDUCATION /EXPERIENCEInclude minimumeducation, technical training, and/or experience required to perform the job.
      • High School Diploma or equivalent
      • 2-5 years of administrative experiencein medical facility, health insurance, or related area.
      • 3+ years in Patient Access/Schedulingpreferred.
      • Some college coursework is preferred PHYSICAL DEMANDS The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
        • Must be able to sit at computer terminalfor extended periods of time
        • Occasionally lift/carry items weighingup to 25 lbs.
        • Frequent prolonged standing, sitting,and walking WORK ENVIRONMENT The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
          • Hospital administration
          • Can work in patient care locations whichinclude potential exposure to life-threatening patient conditions. OTHER
            • Must be available to work hours and daysas needed based on departmental/system demands.
            • Resolves Physician's office and Patientissues. May experience extreme patientvolumes and uncooperative Patients. Job: Patient AccessPrimary Location: Sugar Land, TexasJob Type: Full-timeShift Type: DaysIf Other Shift, Specify: Mon- FriShift Begin: 8:30 AMShift End: 5:00 PM

Keywords: Tenet, Sugar Land , Scheduler Representative II, Other , Sugar Land, Texas

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