MyShop Captain, Full Time: First Colony
Location: Sugar Land
Posted on: September 13, 2019
The MyShop Captain is an exceptional Associate - one who
prioritizes the customer experience above all else.?? The MyShop
Captain is a merchandise expert, knowledgeable in current trends,
merchandise selection and availability. The MyShop Captain knows
how to turn a browser into a buyer, utilizing product knowledge and
finding out how best to serve a customer???s wants and needs.?? The
MyShop Captain acts as a customer satisfaction role model for
coworkers and peers, creating a memorable experience for each and
every one of their customers.?? Guide the team to maintain high
customer readiness and service standards at all times. As an
advocate for the customer, communicates customer feedback and
expectations to store and district leadership. Perform other duties
Macy???s uses a scheduling plan that allows our associates to
participate in the creation of their work schedules by managing
availability and identifying preferences. Additionally, during key
events and peak selling times, Macy???s may offer additional shifts
to our associates, which they may??pick up using the
self-scheduling tool.?? Details on Macy's schedule options are
available during the interview process. ?? Essential Functions: ??
??? Serves as role model for peers and mentor for new hires on
Product Knowledge, My Client, use of mobile devices and MAGIC
Selling Behaviors to generate incremental sales. ??? Develops
repeat business using My Client to regularly communicate upcoming
events, new merchandise receipts and product replenishment to
generate incremental sales, whether the client is in the store or
not. ??? Provide an exceptional customer experience by ensuring the
customer is always the priority. ??? Acknowledge customers in a
friendly and helpful manner. ??? Drive sales by consistently
demonstrating exceptional Selling Skills. ??? Motivate team to
ensure that individual, Shop and Store goals and priorities are
being met and properly balanced. ??? Be proficient in POS and MPOS
systems including Search and Send, My Client and Macy???s shopping
app. ??? Proactive in assisting customers who are using mobile
devices to shop and compare, whether Macy???s devices or their own.
??? Assist customers in all aspects of total store fulfillment and
have the ability to satisfy the needs of our digital and physical
customers by making appropriate partnerships when necessary. ???
Empower team to assist in all aspects of fulfillment to service
customer needs. ??? Maintain high customer readiness standards by
delivering a clean, neat, easy to shop store environment. ???
Maintain department recovery standards; including fitting room go
backs to standard, if applicable. ??? Ensure shortage prevention
initiatives are executed. ??? Perform these functions in an
efficient manner, as directed by the Supervisor. ??? Regular,
dependable attendance and punctuality. ?? Qualifications: ??
Education/Experience: ?? ??? No specific educational
accomplishments are necessary.?? ??? Previous management experience
preferred. ?? Communications Skills: ?? ??? Effective verbal,
written and communication skills.?? ??? Ability to interpret
instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals.?? ?? Mathematical
Skills: ?? ??? Basic math functions such as addition, subtraction,
multiplication, and division.?? ??? Able to use a calculator. ??
Reasoning Ability: ?? ??? Self-starter, able to work independently
and as part of a team & must have good time management skills. ??
Physical Demands: ?? ??? This position involves constant moving and
standing. ??? Involves standing for at least two consecutive hours.
??? Involves lifting at least 30 lbs.?? ??? May occasionally
involve reaching, stooping, kneeling, crouching and climbing
ladders.?? ??? May involve reaching above eye level. ??? Involves
close vision color vision, depth perception, and focus adjustment.
?? Other Skills: ?? ??? Ability to collaborate and function as a
member of a team.?? ??? Must possess a strong sense of urgency. ???
Should be comfortable with the use of computers and frequent use of
RF equipment. ?? Work Hours: ?? ??? Flexible with scheduling and
available to work retail hours, which may include day, evening,
weekends, and/or holidays, based on department and store/company
needs. ?? ??
This job description is not all inclusive. Macy???s Inc. reserves
the right to amend this job description at any time. Macy's Inc. is
an Equal Opportunity Employer, committed to a diverse and inclusive
Keywords: Macy's, Sugar Land , MyShop Captain, Full Time: First Colony, Other , Sugar Land, Texas
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