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Audio Video Technical Support

Company: J-Tech Digital, Inc
Location: Sugar Land
Posted on: June 10, 2019

Job Description:

Job Description

High-growth eCommerce company in Houston area seeks a Technical Customer Service to support their rapid expansion. We offer competitive compensation packages and a supportive environment with good work-life balance. In addition, we provide opportunities for growth and development so that our employees can continually develop their competencies, skills, and talents, and pursue advancement opportunities.
Your main responsibilities will include:
Responsible for technical support for residential Audio and Video and commercial Audio and video customers including emails and telephone. We are not looking for IT support personnel. Without AV experience will not be considered.Responsible for customer relationship care including online or offline customer?s reviews and feedback.Troubleshoot products and systemsConduct beta testing of new products and provide input and guidance for the creation of operations manuals for new products.Provide coaching, training, and telephone/on-site support to end users.Requirements:
Associate Degree required. Fluent English in speaking and writing are required.At least 1 year of related hands-on work experience with residential Audio and Video and commercial Audio and Video; excellent technical knowledge of Audio and Video system and PC hardware will be plus.Previous customer service and/or phone call technical support experience preferredHands-on experience with Control Systems, Video Conferencing Systems, Audio DSPs, Video Switchers; background in control systems (Crestron, Control4, AMX, Extron or any other) is a plusYou have excellent written and verbal communication skills.You are not waiting for task to be assigned, you are self-starter and self-motivator.Strong team playerYou pay attention to detailYou are not afraid to take ownership and drives issues to closureIf you are excited about the prospects of building something great, this is the move for you! Interested and qualified candidates should submit resumes directly to Jobs @ jtechdigital.com.
All applicants applying for U.S. job openings must be authorized to work in the United States.
Job Type: Full-time

Keywords: J-Tech Digital, Inc, Sugar Land , Audio Video Technical Support, Other , Sugar Land, Texas

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