SugarLandRecruiter
the smart solution for Sugar Land jobs

Bilingual (Spanish / English)-Customer Service Advocate - Sugar Land, TX

Company: UnitedHealth Group
Location: Sugar Land
Posted on: June 29, 2018

Job Description:

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.





This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am-8:00am). It may be necessary, given the business need, to work occasional overtime. Our office is located at 14141 Southwest Freeway, Suite 500, Sugar Land , TX 77478.



Primary Responsibilities

Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.


Required Qualifications

Spanish Bilingual Required
High school diploma, GED or equivalent work experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Proficient conflict management skills to resolve issues in a stressful situation


Preferred Qualifications

1+ years of customer service experience
Prior health care experience



UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.




Key words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class,

Keywords: UnitedHealth Group, Sugar Land, Bilingual (Spanish / English)-Customer Service Advocate - Sugar Land, TX, Other, Sugar Land, Texas

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Other Jobs


Online Surveys - Work From Home - $20 Bonus Opportunity (Pearland,TX)
Description: Online paid surveys is the best way to
Company: SignatureSurveys
Location: Pearland
Posted on: 07/20/2018

Lead RT
Description: Overview br br Cornerstone Healthcare Group is a leading long term acute care hospital group LTAC committed to improving the health and well-being of patients by providing an environment of continuous (more...)
Company: Cornerstone Healthcare Group
Location: Houston
Posted on: 07/20/2018

TPI Staffing is looking for Bilingual Administrative Assistant
Description: Bilingual Administrative Assistant
Company: TPI Staffing
Location: Houston
Posted on: 07/20/2018


Dot Net Lead
Description: Net2Source, Inc. is one of the fastest growing IT Consulting company across USA. N2S is headquartered at NJ, USA with its branch offices in Asia Pacific Region. N2S offers a wide gamut of consulting solutions (more...)
Company: Net2Source Inc.
Location: Houston
Posted on: 07/20/2018

Bilingual Management Trainee
Description: If youre looking to jump-start your career with a clear path to advancement, then the Enterprise Management Training Program is for you. Whether you see yourself in sales, business development, customer (more...)
Company: Enterprise Rent-A-Car
Location: Houston
Posted on: 07/20/2018

Help Desk Tier I
Description: Help Desk Tier I We are seeking a Help Desk Tier I to join a well-known client headquartered in Houston immediately Here's what you'll be doing: Working with users to provide support for all hardware (more...)
Company: Agile
Location: Houston
Posted on: 07/20/2018

Virtual Call Center Needs Workers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Pearland
Posted on: 07/20/2018

Clinicians- 2 Positions: Brazoria & Galveston Counties
Description: The Clinician will be responsible for assessment, treatment, development and implementation of client therapeutic plans as well as development. All duties will be performed based on education, training (more...)
Company: The Children's Center Inc.
Location: Pasadena
Posted on: 07/20/2018

Real Estate Investing Made Simple
Description: EARN WHILE YOU LEARN PROGRAM Make 1k- 10k a month helping investors do what they do. Creating Real Estate Investors. Our mission is to empower One Million
Company: Dr-Investments
Location: Humble
Posted on: 07/20/2018

Big Data Architect/Lead
Description: Big Data /Hadoop Architect Location - Houston, TX, Long Term Contract Minimum Experience : 12 Years NOTE : Slots open for this weekend sure short role Hands on IT Architect with Big Data Analytics (more...)
Company: Tech Genomics LLC
Location: Houston
Posted on: 07/20/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Sugar Land RSS job feeds