loan processor

Company: Texas Dow Employees Credit Union
Location: Sugar Land
Posted on: May 14, 2018

Job Description:

---Our focus is not on mortgage--sales; rather our focus is putting people in the right home that meets both--their personal dreams and their financial goals--- -Chuck Smith, SVP and--Chief Lending Officer of TDECU POSITION TITLE: Mortgage Loan Processor LOCATION: This position is based in the Texas area. Texas is leading the nation in phenomenal job--growth and experiencing significant economic development, making Houston and--surrounding communities a top choice to have a career and raise a family. REPORTS TO: Mortgage Underwriting--Manager WHAT IT MEANS TO BE A TDECU Mortgage Loan Processor Legendary Mortgage Loan Processor Overview Mortgage Loan Processors live their TDECU-aligned values--everyday. By serving the community in a REAL Legendary way, they create a--memorable and uniquely-REAL experience that surpasses expectations. Making the--member feel cared for, valued and appreciated by serving as a trusted advisor--relating to servicing mortgage loan accounts. WHY THIS ROLE EXISTS --- Demands of a TDECU Mortgage Loan Processor ---INTENSE FOCUS ON SERVICE: We--have erased the lines between service and sales. Our passion and energy is--focused on what we can do to improve the home buying experience and support the--dreams of home ownership for our local community and our members. We lead with--our strengths and values to create new meaning to passion and intensity when it--comes to securing home ownership goals. ---KNOWLEDGE SAGE- Has a quest for proficiency in financial solutions.--Continually learning about new solutions, systems and regulations regarding the--mortgage industry. ---BUILD COMMUNITY: We promote--an active sense of belonging to support the community in home ownership and--overall economic development. We build--strong networks of trust and believe community focus ignites change across--barriers of time, location and culture, change that can leave a legacy. ---BRAND AMBASSADOR- Developing successful relationships with members,--team members, internal departments and vendors with the goal of making a--difference in the lives of our members and potential members. Ensuring our--brand is experienced by every member and at every community touch point. THIS IS TDECU Our Purpose TDECU exists to improve lives: improve our Members--- lives,--improve our employees--- lives and improve lives in the communities we serve. As--a credit union, we are a non-profit cooperative, our services are designed--solely to benefit and reward our Members. This is our personality Our company is humble, positive and responsible. Our people--are the best at what they do. They are smart, caring, love to laugh just as--much as we love to win and are very protective of what TDECU stands for. Teams--are friendly with members and friendly with each other. Management does not--hold itself above its employees and is accessible and transparent. We are on--the path to becoming a top national brand and workplace while holding onto our--sacred Texas roots of independence and championing our Members. This is our pathTDECU is a progressive company that has experienced--tremendous growth and is an award winning place to work. We have a tremendous--opportunity to contribute to life---s greatest calling, improving the lives of--others and the communities we serve. We are a stable, well-managed company that--is going to continue to grow both organically, by providing legendary service--with an omnichannel focus on providing a seamless member experience that meets--the member where they are in life and by merging with the right value aligned--partners. We believe we are capable of--taking on any competitor but are not focused on what the competition does. We--are focused on doing what we do best. THIS IS WHO WE WANT Here---s the short form: We want someone great at what they do----- smart, skilled, experienced and passionate. You---ll need to have a passion for--helping people with the ability to focus in and manage a fast paced--environment. You will be responsible for the external presentation of our brand,--so you---ll need to communicate our company---s intention and personality. Because--you---ll be part of a team of our people, you---ll need to be the kind of person--who is skilled at supporting and mentoring of others. Most of all we want--someone whose values are aligned to our culture and who is passionate about--service and improving lives. We are constantly interested in upgrading our solutions so--you---ll need a passion for learning. You---ll be responsible for developing and--delivering the brand promise. THIS IS THE CAREER OPPORTUNITY Your Responsibilities 1. Delivering REAL--Legendary Service: Maintains and owns member communication via phone, email--and face to face interaction, regarding the status of the member---s mortgage--loan, including but not limited to what to expect during the loan process,--underwriting requirements/conditions needed to meet TDECU and secondary market--guidelines. Creates a REAL Legendary Service experience for members, team--members and vendors by maintaining a professional demeanor and delivering--service that embodies the REAL culture. 2. Member communication: Makes initial--call to member. Confirms all information--on loan application and confirms anticipated closing date. Guides and coaches members through mortgage--loan process to ensure on time closing. Answers questions and recognizes issues--to escalate to management to ensure a positive member experience. Keeps member--applicant and other parties to the loan advised as to the loan status--throughout the process. Implements and performs according to the established--TDECU REAL standards. Provides updates in a timely manner and follows up on--member issues to ensure a successful and efficient process. 3. Documentation--administration: Receives loan file from Mortgage Loan Officer and reviews--file for regulatory compliance with TDECU, Federal, State and investor--guidelines and all other loan program required documentation. Completes Loan--Officer Accuracy Scorecard, which ---grades--- Mortgage Loan Officer on application--and file completeness. 4. Process--administration: Calculates income and reviews asset information. Sends all--other required verification requests including verification of deposits,--verification of employment, verification of rent, verification of mortgage,--etc. Requests payoff statements as--needed. Submits file to Underwriter. Communicates underwriting conditions to member and collects specified--items. Ensures all regulatory and underwriting conditions are met--by reviewing what member or third party provides and making sure it meets what--was specified. Receives clear to close. Reviews insurance, title, survey, payoff statements,--mortgage insurance, Desktop Underwriter and UCDP (if applicable). Makes sure all items meet TDECU and investor--guidelines. 5. Quality assurance:--Ensures all documentation for mortgage loans is complete and accurate to--meet TDECU and secondary market guidelines. Prepares file for closing,--communicating with member and closer all remaining outstanding items. Organizes--loan file according to department checklists and takes accountability for each--item by signing off on each checked off item. Submits a complete and accurate file to closing department. Manages and--monitors deadlines to meet closing timelines. 6. Professional--development: Promotes individual professional growth; stays abreast of--employment laws. Fosters teamwork and career development within the extended mortgage--team. Provide continuous education to internal team members and members--regarding TDECU---s Wholesale programs to expand referral pipelines to achieve--projected market penetration goals. 7. Service Standards--and Best Practices: Supports and maintains service standards for the TDECU--Mortgage team. Participates on cross--functional teams to represent and serve as an advocate for the mortgage team.--Proactively communicates service level agreements and standards to external agency--partners. Researches and presents best--practices to the mortgage team and the organization to increase quality and--efficiency. Effectively manages time and prioritizes tasks to meet all closing--dates and ensure positive member experience. 8. Audit &--Compliance support: Reviews loan file for compliance with Federal and State--regulatory guidelines as well as Investor/Insurer guidelines and credit union--policy. Adheres to policy changes for all investor, secondary market, Federal--Housing Administration (FHA), Veteran Affairs (VA), Premium Mortgage Insurance--(PMI) and TDECU guideline changes. Completes all mandatory compliance testing within designated--time frame and other compliance assignments including Office of Foreign Assets--Control (OFAC), Unusual Activity Reports (UAR), and Security processes.--Implements processes as required by the Bank Secrecy Act and TDECU policies and--procedures including but not limited to completing and submitting Currency--Transaction Reports, being knowledgeable of signs of unusual financial--activities, and reporting signs of unusual activity and/or completing reporting--for Suspicious Activity Report as appropriate per procedure. Stays abreast of changes within the credit union relating to--services and procedures. Your Education and--Experience Essential education: High School Diploma or equivalent experience. Essential experience: Level 1: One to two years experience processing conventional loans or--related mortgage experience required. Level 2: Two to Three years experience processing conventional loans or--related mortgage experience required. Level 3: Three to Four years experience processing conventional loans in--a high volume environment or related mortgage experience required. Level 4: Four year + experience processing conventional loans in a high--volume environment or related mortgage experience required.
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