Operations Administrator - Days
Company: Houston Methodist Cypress Hospital
Location: Sugar Land
Posted on: September 26, 2024
Job Description:
At Houston Methodist, the Operations Administrator (OA) position
is responsible for providing operational oversight and leadership
throughout the organization. This position is responsible for
leadership in unforeseen situations, making timely decisions that
directly impact patient care, fostering
interdepartmental/interprofessional collaboration which reflect the
mission and values of Houston Methodist. The OA position ensures
timely and effective communication and provides clinical guidance
in the management of patient care, staffing, and interpreting and
implementing established policies and procedures. This position
creates an environment for the management and delivery of safe
patient care. The OA position demonstrates critical thinking
through self-direction, initiative, effective interpersonal skills
and oral/written communications skills.
PEOPLE ESSENTIAL FUNCTIONS
- Assigns available personnel, assesses triage assignments and
makes appropriate modifications during the shift as necessary.
Plans and coordinates staffing needs for the next shift and
assesses needs for the following shift.
- Role models interprofessional communication, which includes
active listening and teaching, communicating organizational
information and all aspects of administrative and clinical practice
in a respectful and positive way when interacting with staff.
- Conducts fair and consistent leadership skills for effective
team dynamics and teambuilding strategies through problem
resolution and coaching. Supports policy adherence and provides
disciplinary measures when appropriate. Assists with staff stress
management as needed.
- Improves department score for turnover/retention/employee
engagement.
SERVICE ESSENTIAL FUNCTIONS
- Coordinates and expedites the admission/discharge, transfer and
bed control process to optimize patient flow. Monitors and
facilitates smooth and timely patient flow to ensure process
efficiency. Provides bed assignments support as needed with
designee.
- Oversees the activity in hospital operations during their
shift. Manages administrative issues effectively, informs and
documents pertinent information to Executive On Call, executive
staff, directors and managers.
- Partners with public relations to manage outside media.
- Troubleshoots problems and/or issues regarding patient/family
care, visitors, and facility issues on off shifts and weekends.
Drives service standards and activities to improve department score
for patient satisfaction, through role modeling and fostering
accountability.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Monitors and analyzes work methods, staff scheduling and make
appropriate adjustments, to assure a high level of service quality
and cost effectiveness
- Maintains awareness/responsiveness of all emergency codes and
disaster preparedness, coordinating when critical situations occur.
Role models situational awareness, using teachable moments to
improve safety.
- Participates and/or leads and facilitates department process
improvements.
FINANCE ESSENTIAL FUNCTIONS
- Attends daily care coordination rounds to facilitate patient
progression. Manages bed closures and staffing
allocation/cancellations to optimize efficiencies and reduce
overtime.
- Implements department strategies to achieve financial target
and staffing needs. Mentors others to do the same through timely
documentation of care, decreasing length of stay, optimizing
efficiency, minimizing incidental overtime, and other areas as
appropriate.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Serves as a mentor/role model and actively participates in
hospital quality, service and shared governance councils, making
recommendations for improvements within and across
departments/units, committees, and quality improvement initiatives.
Supports change initiatives and adapts to unexpected changes.
- Seeks opportunities to identify developmental needs of self and
staff and takes appropriate action. Ensures own career discussions
occur with appropriate management. Completes and updates the
individual development plan (IDP) on an on-going basis.
This job description is not intended to be all-inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises.
EDUCATION
- Bachelor's degree or higher from an accredited school of
nursing.
- Master's degree preferred
WORK EXPERIENCE
- Five years hospital experience in nursing; for HM internal,
four years experience in nursing which includes HM performance that
demonstrates progressive leadership abilities, i.e. charge nurse
responsibilities
LICENSES AND CERTIFICATIONS - REQUIRED
- RN - Registered Nurse - Texas State Licensure and/or Compact
State Licensure within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure within
60 days AND
- BLS - Basic Life Support (AHA) AND
- NVCRISIS - Nonviolent Crisis Intervention (CPI) within 90 days
AND
- Magnet - ANCC Recognized Certification within 1 year
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
- Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
principles
- Demonstrates successful conflict resolution in a timely manner
with patients, families, physicians and other healthcare team
members
- Demonstrates professionalism and consistently models excellent
customer service skills
- Ability to work effectively in a fast-paced environment
- Demonstrates flexibility and adaptability in the workplace
- Demonstrates problem solving skills to include investigation,
identification of cause(s) and development of corrective
actionSUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs Yes
- Business professional Yes
- Other (department approved) NoON-CALL*
*Note that employees may be required to be on-call during
emergencies (ie. DIsaster, Severe Weather Events, etc) regardless
of selection below.
- On Call* NoTRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area No
- May require travel outside Houston Metropolitan area NoCompany
Profile:Houston Methodist Cypress Hospital, scheduled to open in
the first quarter of 2025, will be Houston Methodist's ninth
hospital and will incorporate the most advanced technology
available from the day the doors open. With 100 beds (at our
opening; licensed for 276) and a prime location in the heart of the
rapidly growing U.S. 290 corridor, the hospital will be equipped
with technologically advanced innovations implemented during COVID,
many of them designed to make patient communication with
physicians, staff and families the very best and most effective in
any health care facility. Even though the hospital won't be fully
operational until 2025, we have several services and specialties
opening in 2024.Houston Methodist is an equal opportunity employer
inclusive of women, minorities, disabled persons and veterans.Equal
Employment OpportunityHouston Methodist is an Equal Opportunity
Employer.Equal employment opportunity is a sound and just concept
to which Houston Methodist is firmly bound. Houston Methodist will
not engage in discrimination against or harassment of any person
employed or seeking employment with Houston Methodist on the basis
of race, color, religion, sex, sexual orientation, gender identity,
national origin, age, disability, status as a protected veteran or
other characteristics protected by law. VEVRAA Federal Contractor -
priority referral Protected Veterans requested.
Keywords: Houston Methodist Cypress Hospital, Sugar Land , Operations Administrator - Days, Other , Sugar Land, Texas
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