Night Auditor - Front Desk Night Shift

Company: SpringHill Suites Sugar Land
Location: Sugar Land
Posted on: March 19, 2023

Job Description:

No matter whether a guest arrives weary fromtheir travels or excited for a vacation, you know what to do to make them feelat home. They will appreciate the pristine lobby, your warm welcome, and yourefficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you areoperating at a level of excellence which in turn creates a customer for life.

Our Front Desk team makes a difference by:

• A warm, people-oriented demeanor
• A team-first attitude
• A gift for paying attention to the smallest details As Night Auditor, you will:
  • Organize, confirm and process guest check-in/check-outs and adapt for any changes, verify guest identity
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Process night audit
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guest, proprietary information
  • Communicate any emergency, lost item or theft to proper staff and/or authorities
  • Report maintenance problems, accidents and safety hazards
  • Keep contingency lists in case of emergency and communicate and necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations
  • Keep doors locked during the night.
  • Clean and organize the front desk, lobby and market area when the hotel is quiet.
    
    To be successful in this role, you need aprofessional demeanor, a warm and welcoming personality, and must be able toengage easily and actively connect with others. Be genuinely caring andcompassionate and visibly demonstrate desire to understand others. Createconfidence and trust, while communicating the right message at the righttime. Be comfortable conversing with individuals from a variety ofbackgrounds and at all organizational levels. Be direct yet tactful andconsiderate of audience. Speak with others using clear and professionallanguage, and answer telephones using appropriate etiquette. Maintainawareness of undesirable persons on premises. Clean professionalappearance. Perform other reasonable job duties as requested bySupervisors.
    
    This role requires standing for long periods oftime, or entire shift. Read and visually verify information in avariety of formats (i.e. small print). Grasp, turn and manipulate objectsof varying size and weight, requiring fine motor skills and hand-eyecoordination. Move, lift, carry, push, pull and place objects weighing lessthan 25 pounds without assistance.
    
    MHG Hotels LLC seeks to attract and retain ahigh performing and diverse workforce in which employee differences arerespected and valued to better meet the varying needs of the diverse customerswe serve. MHG Hotels LLC is an equal opportunity employer and does notdiscriminate on the basis of disability, veteran status or any other basisprotected under federal, state or local laws.
    
    If you are an individual with a disability andneed assistance completing the online application, please call 317-356-4000extension 203. Please leave a message and a member of our Human Resourcesteam will return your call within three business days. Alternatively, anemail may be sent to hr@mhghotelsllc.com "Applicant Accommodation" should beincluded in the subject line of the email. Please note that this phonenumber and email are only for those individuals who would like to request anaccommodation to apply for a job.

Keywords: SpringHill Suites Sugar Land, Sugar Land , Night Auditor - Front Desk Night Shift, Other , Sugar Land, Texas