Registered Client Service Associate
Company: Morgan Stanley
Location: Sugar Land
Posted on: March 16, 2023
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Job Description:
POSITION SUMMARY: Registered Client Service Associates (CSAs)
help shape the future of service by modernizing the client
experience through an elevated standard of care. The Registered CSA
assists with the development and growth of business through
engaging and utilizing the full capabilities of the firm. This is a
key role that requires an understanding of firm policies,
procedures and firm capabilities in order to deliver the full firm
to clients. DUTIES and RESPONSIBILITIES: CLIENT SUPPORT * Cultivate
and enhance new and existing client relationships through active
communication with clients, processing client requests, resolving
inquiries, providing guidance and making sure key information and
documentation remains current * Identify and assist with Firm
services and solutions that support clients' needs including
banking products and services and secure, digital offerings like
Morgan Stanley Online and Morgan Stanley Mobile * Confirm
authorization and authenticate client when processing requests *
Onboard and maintain client accounts, including collecting client
information and required documentation, capturing and assessing
risk, processing money movement transactions and handling estate
needs as examples * Input orders at the direction of clients and/or
Financial Advisor(s), discuss reinvestment options and corporate
actions with clients at the direction of Financial Advisors *
Prepare financial plans, client reports, and other materials for
client meetings * Review and take appropriate action on client
account alerts OTHER * Partner with Financial Advisor(s) in
developing a business plan and delivering against a client service
model * Support the team's marketing strategy by maintaining
marketing materials, including digital and social media platforms,
and planning client events and seminars * Actively engage in
available training and education programs - including firm
strategic priorities, professional development and staying current
on policies, procedures and new platforms and attend scheduled
targeted/monthly field service professional and/or training calls *
Perform administrative duties that support Financial Advisors in
daily business practices, including but not limited to, telephone
coverage, business travel arrangements, coordination of client
meetings, prepare travel & expense reports, and file & calendar
maintenance * Proactively participate in firm initiatives directed
by local management * Regularly seek opportunities to use firm
resources for peer sharing and collaborating with Financial
Advisors EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education
and/or Experience * Active Series 7 (GS), and Series 66 (AG/RA) or
Series 63 (AG) and Series 65 (RA) * Two or more years of industry
experience preferred * High School Diploma/Equivalency * College
degree preferred Knowledge/Skills * Strong industry, product, and
branch procedures knowledge * Exceptional writing, interpersonal
and client service skills * Detail oriented with superior
organizational skills and ability to prioritize tasks * Strong
computer skills and knowledge of Microsoft Office products * Team
player with the ability to collaborate with others * Ability to
work in a fast-paced, evolving environment * Goal oriented,
self-motivated and results driven * Knowledge of financial services
products, including but not limited to equities, bonds, options,
mutual funds, annuities, insurance, and managed accounts Reports
To: * Business Service Officer Morgan Stanley EOE committed to
diversifying its workforce. M/F/D/V
Keywords: Morgan Stanley, Sugar Land , Registered Client Service Associate, Other , Sugar Land, Texas
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