Customer Service Advisor
Company: Pep Boys
Location: Sugar Land
Posted on: September 25, 2022
Contribute to the growth of the organization across all lines of
business through customer engagement, expert product and service
knowledge, follow-up, and follow through at the service desk, on
the sales floor, and at the register.
Duties & Responsibilities
First point of contact for customers on the phone and in the store.
Responsible for engaging customers, scheduling appointments,
building trust, understanding needs, communicating processes and
timelines, and selling parts and service that make the customer's
car run at peak efficiency; adheres to Company Customer Care
standards to meet customer expectations.
Responsible for the organization and productivity of the service
business through work order and register transactions, thorough
vehicle inspections, and service and replacement part
Under the direction of Management, assists in various aspects of
customer care, work order and register assistance, facility
maintenance, and Outside Purchase (OP) ordering.
Follow all policies and procedures related to cash, credit, check,
refund and return policies. Works with the management team to react
to customer service issues, customer complaints, and/or business
Conduct and participate in routine express automotive services,
including tire mounting, balancing, rotations, and repair; oil
changes, fluid top-offs, lubrications, filter and bulb replacement;
battery installation, starting and charging system testing;
cosmetic car services, and thorough vehicle inspection.
Primary driving force behind the implementation and constant
execution of safety procedures, ensuring wheel torque and oil/fluid
services are performed per standard operating procedure
Partner with Management to produce a safe and health work
environment that complies with all local, state, and federal laws,
as well as with company policies and procedures.
Effectively communicate with all associates, management, and
customers; interprets and retains information and applies knowledge
In designated locations, may be a secondary key carrier responsible
for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
Valid Driver's License.
One year of related experience in the automotive service
One year of sales experience preferred.
Must have basic knowledge and understanding of mathematical
concepts such as addition, subtraction, multiplication, division,
percentages, and fractions. Ability to apply mathematical formulas
to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work Days, Nights, Weekends, Holidays.
Physical Demands/Work Environment
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The characteristics described here are representative of those an
employee encounters while performing the essential functions of
Must be able to lift, carry, and place merchandise and supplies up
to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including
squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Keywords: Pep Boys, Sugar Land , Customer Service Advisor, Other , Sugar Land, Texas
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