Sr. Community Outreach Representative - Telecommuter - Sugarland, TX
Company: UnitedHealth Group
Location: Sugar Land
Posted on: June 22, 2022
Job Description:
Landmark Health, part of the Optum and UnitedHealth Group family
of businesses, was created to transform how healthcare is delivered
to the most medically vulnerable members in our community. Our
medical group provides home-based medical care to chronically ill
patients, many of whom are ill-equipped to navigate our
overwhelming healthcare system.Because many of our patients are
frail and elderly, we deliver care primarily in the comfort of
their home. Our Program is also offered to eligible patients -at no
incremental financial cost -to them. We are not a fee-for-service
practice; we benefit economically only if we deliver high-quality
patient outcomes and satisfaction. As a result, our clinical teams
can spend quality-time caring for a smaller number of patients,
giving all patients the space, respect, compassion and care they
deserve.At Landmark, our interdisciplinary teams collaboratively
manage our complex patient panels. These teams are led by
Physicians, Nurse Practitioners, and Physician Assistants, with
supporting care provided by RN Nurse Care Managers, Social Workers,
Pharmacists, Behavioral Health, and other employed team
members.Join Landmark to be part of a growing company full of
purpose-driven, action-oriented, and compassionate team members
working to dramatically transform healthcare for our
communities.Objective -The Lead Community Health Advocate role is
responsible for increasing patient engagement through direct and
telephonic member outreach in the community, including in physician
offices, hospitals, sub-acute facilities, long-term care settings,
and other community partners. . The Lead Community Health Advocate
is also responsible for the supporting and increasing the Community
Health Advocate team's performance in engagement, outreach
strategies and local market initiatives. -Primary Responsibilities:
-
- Provide coaching and training to review the team's collective
strengths and development needs, and help create action plans for
increasing overall team effectiveness
- Gather and share to feedback from local community health
advocate team to Manager, Community Outreach and Engagement. -
Assist with reporting needs or Manager, Community Outreach and
Engagement and/or Local Market Leadership team local MLT regarding
outreach and engagement activities
- Assist Manager, Community Outreach and Engagement with monthly
Quality Assurance of phone call audits of Local Community Health
Advocate team.
- Assist with development, documentation, and implementation of
departmental policies and procedures.
- Develop the relationship between Landmark and hospital
personnel, patients, physicians, community organizations,
retirement communities, assisted living, primary care, and skilled
nursing facilities
- Coordinate meetings with community providers, home health
providers, facility discharge planners, and health plan case
managers; including preparation and delivery of presentations on
Landmark's services. -
- Uses critical thinking skills to create outreach strategies
that are designed to maximize patient awareness and registration
into Landmark's program. -
- Leverage reporting and dashboards to prioritize telephonic and
field-based outreach to members
- Successfully meet and/or exceed engagement monthly
targetsSUPERVISORY Reports to Director or Manager, Community
Outreach and EngagementCOMPETENCY -To perform the job successfully,
an individual should demonstrate the following copetencies:
- Problem Solving - Identifies and resolves problems in a timely
manner; gathers and analyzes information skillfully; develops
alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional
topics.
- Proficiency with Excel; ability to review reports, gather and
analyze data regarding territory and referral patterns.
- Ability to explain, demonstrate, practice and provide feedback
in order to positively impact performance and business results
- Technical Skills - Assesses own strengths and weaknesses;
pursues training and development opportunities; strives to
continuously build knowledge and skills; shares expertise with
others.
- Customer Service - Manages difficult or emotional customer
situations; responds promptly to customer needs; solicits customer
feedback to improve service; responds to requests for service and
assistance; meets commitments.
- Interpersonal Skills - Focuses on solving conflict; maintains
confidentiality; listens to others; keeps emotions under control
and overcomes resistance when necessary; remains open to new
ideas.
- Oral Communication - Speaks clearly and persuasively in
positive or negative situations; listens and seeks clarification;
responds openly to questions. - Must be able to deal with frequent
change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time;
ensures work responsibilities are covered when absent; arrives at
meetings and appointments on time.
- Dependability - Follows instructions, responds to management
direction; takes responsibility for own actions; keeps commitments;
commits to long hours of work when necessary to reach goals;
completes tasks on time or notifies appropriate person with an
alternate plan.
- Initiative - Volunteers readily; undertakes self-development
activities; seeks increased responsibilities; takes independent
actions and calculated risks; looks for and takes advantage of
opportunities; asks for and offers help when needed; generates
suggestions for improving work and workflow.You'll be rewarded and
recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. - The requirements listed below are
representative of the knowledge, skill, and/or ability required. -
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Bachelor's Degree
- 5+ years of related experience in a sales, direct marketing or
customer service capacity
- Proven ability to work in an entrepreneurial environment with
minimal supervision
- Proven success with time management and territory
organizational skills
- Proficient in the use of Microsoft office Word, Excel and
PowerPoint
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodationPreferred
Qualifications:
- Experience in healthcare
- Achievement mindset: ability to consistently hit sales
targets
- Ability to multi-task and work in a dynamic environment
- Exceptional communication and project management skillsPhysical
Demands:Below are the physical requirements which are
representative of those that must be met by the employee to
successfully perform the essential functions of the job. -
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Regular requirement to sit; use hands to touch, handle or
feel
- Regular requirement to talk and listen
- Occasional requirement to stand; walk and reach with hands and
arms
- Occasional requirement to lift and/or move up to 10 pounds
- Vision abilities include close vision, peripheral vision, depth
perception and ability to adjust focus
- Ability to travel frequently by carWork Environment:Below is a
description of the work environment that the employee will
encounter while performing the essential functions of the job. -
- Will require regular travel to Physician offices, hospitals,
sub-acute facilities, community partners and non-home-based market
offices
- Noise level is usually moderateTo protect the health and safety
of our workforce, patients and communities we serve, UnitedHealth
Group and its affiliate companies require all employees to disclose
COVID-19 vaccination status prior to beginning employment. In
addition, some roles and locations require full COVID-19
vaccination, including boosters, as an essential job function.
UnitedHealth Group adheres to all federal, state and local COVID-19
vaccination regulations as well as all client COVID-19 vaccination
requirements and will obtain the necessary information from
candidates prior to employment to ensure compliance. Candidates
must be able to perform all essential job functions with or without
reasonable accommodation. Failure to meet the vaccination
requirement may result in rescission of an employment offer or
termination of employmentCareers with Optum. -Here's the idea. We
built an entire organization around one giant objective; make
health care work better for everyone. So when it comes to how we
use the world's large accumulation of health-related information,
or guide health and lifestyle choices or manage pharmacy benefits
for millions, our first goal is to leap beyond the status quo and
uncover new ways to serve. Optum, part of the UnitedHealth Group
family of businesses, brings together some of the greatest minds
and most advanced ideas on where health care has to go in order to
reach its fullest potential. For you, that means working on high
performance teams against sophisticated challenges that matter.
Optum, incredible ideas in one incredible company and a singular
opportunity to do -your life's best work.(sm)Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity/Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected.UnitedHealth Group is a drug-free
workplace. Candidates are required to pass a drug test before
beginning employment.
Keywords: UnitedHealth Group, Sugar Land , Sr. Community Outreach Representative - Telecommuter - Sugarland, TX, Other , Sugar Land, Texas
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