Virtual Call Center - Work From Home
Company: AST
Location: Sugar Land
Posted on: May 5, 2022
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Job Description:
Job Description WE'RE HIRING - APPLY NOW We are looking to hire
Remote Customer Service Representatives to work from home Who We
Are: AST is a full-service, tech-enabled professional services firm
that helps companies and shareholders across North America maintain
momentum through the use of secure corporate data, analytics,
advisory services, and strategic approach. AST and its affiliates
lead the industry with a comprehensive portfolio of services that
includes, mutual fund proxy services. For this new solicitation
campaign, AST is searching for Customer Service Representatives who
meet the below qualifications. Virtual Call Center Proxy Call
Center Representative (Temporary) Rates: $19 per hour AVAILABLE
SHIFTS: M-F 9am to 4pm or 4pm to 11pm (availability for alternating
Saturday work) Requirements: A Proxy Call Center Representative 1
(CSR1) is an extremely professional individual, with excellent
reading comprehension and verbal communication skills. To be
successful in this role, a Call Center Representative must be able
to multi-task in a high-volume production driven environment, while
maintaining expected performance levels. If you meet the below
requirements, WE WANT TO HEAR FROM YOU Here is what you need: Must
be at least 18 years old to apply Must be able to work remotely
from a safe, private and quiet work location Must have excellent
phone etiquette Must possess your own computer equipment with the
following specifications: PC (Windows 8 or higher) or MAC (Version
10.15 Catalina or higher) RAM: 4GB or higher Google Chrome
installed as your default browser Unmetered private high-speed
broadband internet access with speeds consistently reaching 50
Megabytes or higher. (No standalone hotspots or cell phone hotspots
accepted). USB connected headset with noise cancelling features.
(Not wireless) Responsibilities: Work on an automated dialer
handling large call volumes daily. Manually research contact
information for shareholders. Solicit shareholder votes and
accurately record voting instructions. Respond to shareholder
inquiries using fact sheets and materials provided. Produce results
and maintain required performance metrics. Preferred Experience:
Experience with Microsoft Office Applications (i.e., Word, Excel,
Outlook, etc.) Previous virtual Call Center experience is
Additional Skills: Ability to quickly react to questions and refer
to support guides Ability to effectively follow scripts and
department procedures Company Description American Stock Transfer &
Trust Company, LLC (AST) is a full-service, tech-enabled
professional services firm that helps companies and shareholders
across North America maintain momentum through the use of secure
corporate data, analytics, advisory services, and a strategic
approach to every interaction. AST was originally founded as a
transfer agent in 1971. Through organic growth and strategic
acquisitions, AST pioneered a new model of integrated services in
the industry. Our affiliates now include D.F. King & Co., Inc. and
Donlin, Recano & Company, Inc. Together, we lead the industry with
a comprehensive portfolio that includes transfer agent and
registrar services, corporate governance and advisory services,
issuer and mutual fund proxy services, equity plan solutions,
restructuring services, and class action and mission critical
services. Every day, through every interaction, we help clients
streamline mission-critical operations, increase efficiencies and
remove operational obstacles so that they can focus on moving their
companies forward - in communications, in strategic planning, and
in growth.
Keywords: AST, Sugar Land , Virtual Call Center - Work From Home, Other , Sugar Land, Texas
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here to apply!
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