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Seasonal Customer Care Specialist - Work From Home - Texas

Company: Nordstrom Inc.
Location: Sugar Land
Posted on: November 16, 2021

Job Description:

Job Description You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day. Hours of Operation: vary by location Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Monday - Friday for 3 weeks (required) A day in the life

  • Process orders from customers via telephone calls or live chat and enter data into order entry system
  • Provide customers with critical product information that ensures customer satisfaction
  • Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
  • Track customer packages You own this if you have
    • Excellent telephone and written communication skills
    • The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
    • The ability to work in a fast pace environment and demonstrate a high sense of urgency
    • Conflict management skills and maintain a professional composure
    • Understanding of computer systems and can troubleshoot technical issues with minimal assistance
    • 6+ months experience within a retail environment (preferred) We've got you covered Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
      • Medical/Vision, Dental, Retirement and Paid Time Away
      • Life Insurance and Disability
      • Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Nordstrom Careers Privacy Policy: 2021 Nordstrom, Inc. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Keywords: Nordstrom Inc., Sugar Land , Seasonal Customer Care Specialist - Work From Home - Texas, Other , Sugar Land, Texas

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