Scheduler II- Orthopedic (Sugar Land)
Company: Houston Methodist
Location: Sugar Land
Posted on: June 6, 2021
Job Description:
JOB SUMMARY
The Scheduler II is responsible
for scheduling and registering patients for multiple services,
including but not limited to admissions, surgical procedures and
diagnostic testing, utilizing computerized scheduling and
registration systems with multiple software applications.
Professional and excellent customer service interactions required
with all levels of staff, management, physicians, patients and
families. Accurately obtains information to properly schedule and
register services. May be located in clinical settings interacting
in-person with patients, physicians and clinicians, and/or in
centralized scheduling and registration locations including call
center environments. Responsible for obtaining clinical information
to schedule appropriately and secure the account. Uses analytical
thinking, independent judgment and clinical knowledge to adjust
service area schedules and accommodate special requests from
internal and external customers. The Scheduler II is a leadership
position requiring working closely with management to meet or
exceed departmental goals.
PATIENT AGE GROUP SERVED
Not Applicable
DUTIES AND
RESPONSIBILITIES
EF
- Demonstrates mastery of Ancillary and OR scheduling process and
software. Obtains and inputs accurate registration data, such as
patient demographics, insurance information and clinical data.
Schedules and registers multiple services with multiple departments
utilizing computerized scheduling and registration systems.
Balances departmental resources, utilization requirements and
addresses physician/patient requests or needs. Obtains required
data to support hospital clinical/financial needs. Utilizes
courteous and professional telephone techniques and interpersonal
skills to establish and maintain rapport with patients,
physicians/office staff and hospital personnel. Maintains patient
confidentiality. Appropriately utilizes ACD telephone system. Works
in a leadership role with Coordinator and Management staff.
Demonstrates a proficiency in English, written and verbal.
Demonstrates a proficiency in
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medical terminology. Must maintain a record of above average
performance. |
- Identifies and assigns correct medical record numbers. EF
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- Uses unscheduled time off appropriately and in accordance with
hospital and departmental policy and procedures. EF
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- Is at workstation on time. Returns from breaks and meal periods
on time. EF
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- Demonstrates ICARE Values. Complies with Business Practices
Standards. EF
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- Demonstrates Service Pride Standards. EF
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- Follows all safety rules while on the job. Reports accidents
promptly and corrects minor
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| safety hazards. EF |
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- Accepts and performs other job-related duties as they are
assigned. EF
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EDUCATION REQUIREMENTS
High School Diploma or GED
equivalent. Some college preferred.
EXPERIENCE REQUIREMENTS
Minimum two years experience in a
medical setting or call center environment. Preferably, at least
two years of direct hospital scheduling.
CERTIFICATES, LICENSES AND
REGISTRATIONS REQUIRED
None
SPECIAL KNOWLEDGE, SKILLS AND
ABILITIES REQUIRED
- Minimum typing skills of 40 wpm.
- Excellent spelling and grammar abilities.
- Proficient in medical terminology, including diagnoses,
surgical and diagnostic procedures.
- Has completed OR cross-training.
- Working knowledge of PC environment using Windows and word
processing.
- Superb communication and interpersonal skills.
Houston
Methodist Specialty Physician Group - As one of the nation’s
leading hospitals and academic medical centers Houston Methodist
has brought together some of the nation’s leading experts in
multiple specialties to serve our patients. As part of
Houston Methodist Specialty Physician Group (HMSPG), these
specialists not only provide excellent clinical care, but are on
the forefront of research, developing leading-edge technologies and
treatments, and teaching the medical pioneers of tomorrow.
This combination of clinical service, research and academics
ensures patients have access to the latest in treatments and
technologies while providing the best in comprehensive patient
care. Established as a non-profit corporation and certified
by the Texas State Board of Medical Examiners, HMSPG enables
physicians to maintain autonomy with respect to their clinical
practice while growing their practice within an academic
environment.
Keywords: Houston Methodist, Sugar Land , Scheduler II- Orthopedic (Sugar Land), Other , Sugar Land, Texas
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