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Telephone Operator Sr

Company: US Oncology, Inc.
Location: Sugar Land
Posted on: June 6, 2021

Job Description:

Overview

Texas Oncology is looking for Telephone Operator, Senior to join our team! This position will support Sugarland, TX (1350 First Colony Blvd Sugarland, Texas 77479) location. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Telephone Operator, Senior position do?

The Telephone Operator, Senior is responsible for answering phone calls Via our Navigating Cancer telephone operating tool and switch board. The telephone operator will serve as a liaison between patients and medical staff to ensure top level patient care.

Responsibilities

The essential duties and responsibilities:

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Demonstrates understanding of patient confidentiality to protect patient and practice.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

Qualifications

The ideal candidate for the Telephone Operator, Senior position will have the following background and experience:

  • High school diploma is required
  • At least five years working in a Medical office environment
  • A great team player with excellent communication and multitasking skills

The ideal candidate for the Telephone Operator, Senior position will have the following background and experience:

  • High school diploma is required
  • At least five years working in a Medical office environment
  • A great team player with excellent communication and multitasking skills

The essential duties and responsibilities:

  • Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
  • Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Demonstrates understanding of patient confidentiality to protect patient and practice.
  • Performs operator functions including triaging calls; connecting and transferring calls; setting up conference calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party.

Keywords: US Oncology, Inc., Sugar Land , Telephone Operator Sr, Other , Sugar Land, Texas

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