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Customer Service Representative

Company: Schlumberger Ltd.
Location: Sugar Land
Posted on: June 6, 2021

Job Description:

Customer Service Representative

Sugar Land - United States

The Customer Service Representative is responsible for providing and maintaining updated information for customers.

Roles and Responsibilities

These responsibilities are activities that correspond to the metro stops and key processes. Invoice Intercompany Customer and Process Intercompany Credit / Debit

Additional Responsibilities

  • Perform administrative functions supporting customer service functions and sales order entries.
  • Provide monthly status of open orders and follow up with customers and Production.
  • Maintain record of asset delivery progress and invoicing.
  • Interact with Production, Buyer and Planner for follow-up of customer orders.
  • Resolve licensing issues received from customers and record in support database.
  • Maintain and improve the integrity of the data in the SAP database.
  • Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable.

Tasks include:

  • Invoice and communicate with warehouse, GOLD, and freight forwarders.
  • Review and perform credits.
  • Review field/customer requests using Service-Now.
  • Understand MRP planning and scheduling parameters.
  • Analyze planned order reports and understand supply plans.
  • Interface with production teams and procurement specialists to prioritize items.
  • Identify and report opportunities and implement actions to reduce waste, shorten lead times and reduce costs.
  • Use the guiding principles and the tools of the Manufacturing System to drive continuous improvement wherever applicable.

Potential tasks include:

  • Monitor and schedule FTE sales from the product center.
  • Work with product line asset managers to plan and schedule demands using business systems.
  • Manage and maintain InTime catalogue.
  • Communicate with field and 3rd party customers for sales order deliveries.
  • Research and resolve invoicing issues.
  • Support direct sales and HQ sales order processes.

Experiences & Exposures:

  • High School Diploma or higher
  • Min. 3 years related experience in a Technology or Manufacturing Center
  • Demand Planning
  • Production Workflow
  • Manufacturing Resource Planning System

Attributes of a prospective candidate:

  • Attention to detail
  • Knowledge of business systems
  • Demonstrated ability to work through and manage complex processes.
  • Knowledge of financial processes and understanding of financial data.
  • Candidates must be able to legally work and reside in the US, without sponsorship.

Schlumberger is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

Schlumberger is a VEVRAA Federal Contractor-priority referral Protected Veterans requested.

Keywords: Schlumberger Ltd., Sugar Land , Customer Service Representative, Other , Sugar Land, Texas

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