Customer Service Team Player (Bakery) - Hillje

Personal Qualities

• Positive, selfmotivated and self-driven attitude with a strong passion to succeed and improve
• Strong interpersonal skills with the ability to listen to, communicate with and understand customers, Team Players, and others
• Possess the desire and ability to sell and have a passion for customer service
• Detail Oriented

Customer Service Team Players Mission

Effectively carry out Praseks mission by actively serving customers and working with and carry out the tasks delegated by the Bakery Manager.

Essential Functions

• Present a positive, professional, image to every customer, whether in person or over the phone
• Greet every customer who walks up to the counter
• Accurately take orders in a friendly, helpful manner, whether in person or over the phone
• Promptly assemble orders as requested by customers
• Promote Praseks products and specials through suggestive selling
• Answer customer phone calls for bakery department according to Praseks Standards of Operations procedures
• Maintain adequate inventory of items in bakery case and use proper rotation procedures when stocking
• Maintain adequate inventory of bakery supplies such as bags, boxes, etc.
• Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Manager on duty if necessary
• Practice good personal hygiene and sanitation procedures
• Maintain cleanliness and sanitation standards in all areas of the bakery (food preparation, storage and assembly)
• Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist
• Ensure that all equipment, tubs and utensils are properly cleaned, sanitized and stored
• Perform all job duties in a safe manner
• Operate equipment used in the bakery according to proper procedures and notify Management of needed equipment repairs
• Notify the Manager on duty of any unsafe conditions or safety violations
• Abide by all company policies and procedures as detailed in the Praseks Hillje Smokehouse Team Player Handbook and Operating Manuals

Education, Knowledge and Experience

• Previous experience in customer service preferred
• Basic knowledge of technologically based equipment
• Ability to understand and use all needed equipment and machinery
• Possess an overall knowledge of bakery and value added products, i.e., quality, ingredients, production processes, preparation methods, storage methods and uses
• Possess a knowledge of quality baked goods, safety, merchandising and marketing, and selling

Physical and Other Requirements

• Must be 18 years of age or older
• Must be able to lift and carry 60 pounds
• Must be able to stand, walk, bend, reach, kneel, squat, reach overhead and sideto-side for an extended period of time
• Must be able to move safely around equipment and possess dexterity in hands and fingers
• As dictated by business and need, must be able to work extended hours and a varying work schedule

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