JOB SUMMARY
The Scheduler I is responsible for
scheduling and registering patients for multiple services,
including but not limited to admissions and either surgery or
diagnostic testing, utilizing computerized scheduling and
registration systems with multiple software applications. The
incumbent will be responsible for obtaining clinical information to
schedule appropriately and secure the account. Obtaining and
accurately inputting information to properly schedule services and
register patients is a must for this position. The incumbent will
also be responsible for performing the necessary financial
clearance processes, i.e., eligibility, verification,
pre-certification and pre-service collections, to secure the
services to be provided.
Professional and excellent
customer service interactions required with all levels of staff,
management, physicians, patients and families. This position may be
located in clinical settings, interacting in-person with patients,
physicians and clinicians, and/or in centralized scheduling and
registration areas, including call center environments. Competency
requirements for computer entry, as well as, insurance procedures
will be maintained. The incumbent must have the ability to use
analytical thinking, independent judgment and clinical knowledge to
adjust service area schedules and accommodate special requests from
internal and external customers.
PATIENT AGE GROUP SERVED
Neonate to Geriatric
DUTIES AND
RESPONSIBILITIES
- Demonstrates mastery of Ancillary and/or Operating Room
scheduling process and
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software. Obtains and inputs accurate registration data, such
as patient demographics, insurance information, and clinical data.
(EF) |
- Schedules and registers multiple services with multiple
departments utilizing computerized scheduling and registration
systems. Balances departmental
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- resources, utilization requirements and addresses
physician/patient requests or needs.(EF)
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- Identifies and assigns correct medical record numbers.(EF)
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- Obtains required data to support hospital clinical/financial
needs. Utilizes courteous and
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- professional telephone techniques and interpersonal skills to
establish and maintain
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| rapport with patients, physicians/office staff and hospital
personnel. Maintains patient |
| confidentiality. Appropriately utilizes ACD telephone system,
as applicable. (EF) |
- Communicates with other Patient Access Services areas,
Utilization Review, and any other departments and/or offices, any
problems or additional information needs for authorization,
referral, or pre-certification. (EF)
|
- Collates and prepares all pre-registered patients records for
initiation into the facility. (EF)
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- Contributes to departmental and hospital patient satisfaction.
(EF)
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- Communicates openly in a non-judgmental and professional
demeanor during all interactions with customers and co-workers.
(EF)
|
- Participates in departmental and hospital performance
improvement plan. (EF)
|
- Follows all safety rules while on the job. Reports accidents
promptly and corrects minor safety hazards. Completes all hospital
required and job related in-services and applies the information
needed. Complies with applicable laws, regulation, guidelines and
standards regarding safety and infection control issues. (EF0
|
- Demonstrates the components of the ICARE values
statement.(EF)
|
- Performs other duties as assigned.
|
EDUCATION REQUIREMENTS
High School graduate or
GED
Minimum college hours
preferred
Medical terminology experience and
applicability
EXPERIENCE REQUIREMENTS
Minimum of 3 years of public
contact experience with 2 years health care experience in Patient
Access Services, primarily with surgery and ancillary scheduling
and registration.
Minimum of 2 years experience
contacting insurance providers and verifying insurance.
Familiarity with managed care
contract requirements as they pertain to pre-cert and authorization
processes.
Proficient in English, written and
verbal
CERTIFICATES, LICENSES AND
REGISTRATIONS REQUIRED
None
SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Hospital Information System - ADT and Patient Management
experience preferred
- Microsoft Outlook preferred
- Ability to manage multiple tasks at one time.
- Ability to manage a fast-paced environment
- Ability to manage multiple phone calls at one time.
-
Since 1998,
Houston Methodist Sugar Land Hospital has been serving Fort Bend
and the surrounding counties. Residents have come to rely on a
level of compassionate care and leading-edge technology that was
once available only in the Texas Medical Center. Houston
Methodist Sugar Land Hospitaltied for No. 4 in Houston and No. 6
(three-way tie) in Texas in U.S. News & World Reports best hospital
rankings in 2020.With 316 operating beds, 24 operating rooms
and over 2,400 employees, Houston Methodist Sugar Land Hospital was
designed to provide comprehensive, personalized care for the
community.
