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Veterans Preferred - IT Service Desk I

Company: MODIS
Location: Sugar Land
Posted on: May 4, 2021

Job Description:

Military Veterans are Encouraged to Apply. A Service Desk Tier 1 job in Houston, Texas is available through Modis. This is an onsite role, so candidates must be comfortable working in office. The ideal candidate will have two plus years--- experience with ServiceNow, Active Directory, and SCCM. Experience supporting MS Windows 10 Enterprise, MS Office 2013 Pro, imaging tools, and using remote desktop tools is also required. Service Desk Tier 1 job responsibilities include: Provides first and second level support of company IT technologies including, but not limited to, hardware, software, and cloud and internet services, and provides resolution to problems associated with those technologies. Provides potential support for technologies not issued by company IT but considered essential to business operations. Performs efficient and rapid escalation of Incident tickets to appropriate groups or personnel within IT when resolution at the Service Desk level is not possible. Performs basic administration of User and Computer objects within Active Directory. Performs basic SCCM software deployment procedures. Performs basic administration, communication and enforcement of Change Management policies and procedures. Performs basic administration, communication and enforcement of IT enterprise security policies and methodologies. Maintains a safe, secure and healthy environment by adhering to Company/Customer safety and quality standards and practices and to legal regulations, alerting others regarding potential hazards or concern. Qualifications: Four-year degree in Information Systems or Business Administration preferred, four years of directly related experience required in lieu of degree. Two plus years--- experience with ServiceNow, Active Directory, and SCCM Ability to work overtime and On-Call as required Solid knowledge and understanding of the different modules in ServiceNow. No C2C If you are interested in this Service Desk Tier 1 job in Houston, Texas then please click APPLY NOW. For other opportunities available at Modis go to www.modis.com. If you have questions about the position or would like more information, please contact Stacy Hansen at 713-208-1796 or by email at Stacy.Hansenmodis.com Equal Opportunity Employer Minorities/Women/Veterans/Disabled Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please The Company will consider qualified applicants with arrest and conviction records

Keywords: MODIS, Sugar Land , Veterans Preferred - IT Service Desk I, Other , Sugar Land, Texas

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