Bilingual Call Center Representative
Company: Meador Staffing Services
Location: Sugar Land
Posted on: May 3, 2021
Our client is a financial institution based in Texas with over 40
locations. Their Sugarland location is currently looking for
Bilingual Call Center Representatives to help their team.
The Ideal Candidate
If you have a passion for helping people with the ability to focus
in and manage a fast paced environment, this may be the position
If you pride yourself on your excellent communication skills and
attention to detail, please consider applying to our opening.
In this role, responsibilities will include the following
- Takes incoming calls from members, prospective member and third
parties to respond to specific account inquiries, product offerings
and general questions regarding the credit union.
- Follows standard call model learned in training.
- Researches problems through use of various systems and data
sources to solve issues and answer member inquiries accurately and
- Proactively recommends services and solutions that will improve
the member’s life.
- Educates the member on digital self service tools; trouble
shoots Member issues regarding Self-Service tools.
- Maintains acceptable performance levels with regards to phone
and processing established metrics including time utilization,
quality of work, and call handling.
- Maintains good attendance, punctuality and adherence to work
- Completes all regulatory and compliance training by scheduled
The Experience & Education
- High School Diploma or equivalent
- Must be bilingual in English and Spanish.
- Previous customer service experience required.
- Call Center or Banking experience a plus.
The position pays $16 an hour.
Meador Staffing offers Medical and other health benefits upon
If you are interested and qualified for this position, please APPLY
If you have questions regarding the qualifications, please contact
Amelia at 281.486.1700
Reference job number: 148185
Keywords: Meador Staffing Services, Sugar Land , Bilingual Call Center Representative, Other , Sugar Land, Texas
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