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Bilingual Call Center Representative

Company: Meador Staffing Services
Location: Sugar Land
Posted on: May 3, 2021

Job Description:

The Company
Our client is a financial institution based in Texas with over 40 locations. Their Sugarland location is currently looking for Bilingual Call Center Representatives to help their team.

The Ideal Candidate
If you have a passion for helping people with the ability to focus in and manage a fast paced environment, this may be the position for you!
If you pride yourself on your excellent communication skills and attention to detail, please consider applying to our opening.

The Expectations
In this role, responsibilities will include the following tasks:

  • Takes incoming calls from members, prospective member and third parties to respond to specific account inquiries, product offerings and general questions regarding the credit union.
  • Follows standard call model learned in training.
  • Researches problems through use of various systems and data sources to solve issues and answer member inquiries accurately and quickly.
  • Proactively recommends services and solutions that will improve the member’s life.
  • Educates the member on digital self service tools; trouble shoots Member issues regarding Self-Service tools.
  • Maintains acceptable performance levels with regards to phone and processing established metrics including time utilization, quality of work, and call handling.
  • Maintains good attendance, punctuality and adherence to work schedule.
  • Completes all regulatory and compliance training by scheduled due dates.

The Experience & Education

  • High School Diploma or equivalent
  • Must be bilingual in English and Spanish.
  • Previous customer service experience required.
  • Call Center or Banking experience a plus.

The Benefits
The position pays $16 an hour.
Meador Staffing offers Medical and other health benefits upon hire.

The Process
If you are interested and qualified for this position, please APPLY NOW.
If you have questions regarding the qualifications, please contact Amelia at 281.486.1700
Reference job number: 148185

Keywords: Meador Staffing Services, Sugar Land , Bilingual Call Center Representative, Other , Sugar Land, Texas

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