Lead Client Service Representative
We are seeking a highly experienced Client Service Professional
to join our leadership team as Client Service Supervisor.
Under direction from the Hospital Manager/Administrator, the
Client Service Supervisor performs a wide range of
difficult-to-complex administrative activities related to quality
patient care and excellent client service, management of finances
and accounting, marketing and promotion of services, staffing and
human resources, and discretionary activities that serve to support
effective business operations.
Applicant must be a reliable self-starter, motivated by a
challenging, fast-paced environment. Strong candidates will have
supervisory experience, a positive attitude, a friendly demeanor
towards both animals and people, will be detail oriented, have the
ability to multi-task and can demonstrate the importance and
understanding of high quality customer service.
Skills and Qualifications
* Excellent knowledge of client service and communication center
operations. * Strong organizational skills. * Strong client
relations and interpersonal skills. * Intermediate to expert
computer skills. * Excellent oral and written communication skills.
* Strong supervisory skills. * Self-starter and team player. *
Strong client service background. * Ability to lift up to 40
pounds. * 2 years of supervisory experience required. * 2 years of
experience in the veterinary field preferred. * The schedule for
this position will be based on the needs of the business.
Supervisor will have a flexible schedule to ensure coverage which
include days, overnights, weekends and holidays.
* Responsible for the day-to-day client service areas of the
front office and internally with departmental relations. This
includes interviewing, training, coaching, developing, mentoring
and disciplinary action as appropriate. * Direct on-the-job
training to develop employee skill sets, advise employees of
performance requirements with the standards of client service for
the organization. * Assist Hospital Manager with day to day
operations. * Resolve informal client complaints, maintain and
report on these issues to the hospital manager. * Responsible for
the efficient day-to-day running of the front office to include
enforcement of policies, procedures and protocols. * Identify and
provide recommendations for potential problems, non-routine
situations, work flow processes, and client service needs to the
hospital manager. * Make decisions on behalf of the department
utilizing good judgment, which demonstrates the best interest of
the hospital and the clients. * Coach employees and direct reports.
* Assist in the development and delivery of employee evaluations
for the front desk with hospital manager. * Assist in the
development, implementation and maintenance of reporting tools and
queries needed to manage the business. * Handle communication of
financial information to clients and doctors. * Act as a liaison
between front office and other department supervisors.
We offer competitive compensation and great benefits for
eligible employees, including medical/dental, generous personal pet
care discounts and more!