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Customer Success Agent

Company: Project Nia, Inc.
Location: Sugar Land
Posted on: May 3, 2021

Job Description:

Customer Success Agent - Sales

As a Customer Success Agent Sales Representative working with Project Nia, our Representative will be working within the exciting and fast-paced telecommunications, technology, wireless, and entertainment department. Our customers are looking for guidance through the buying process and Project Nia is known for exceptional customer experiences. Working alongside Sales Management, Our Sales Representatives focus on new business development and customer retention.

Job Requirements:

Job Details

Day-to-day (responsibilities):

  • Manage and take ownership of all leads generated through our retail partners and references.
  • Professionally speak with prospects as the primary point of contact from the sale to close while achieving total customer satisfaction
  • Respond to customer inquiries
  • Gather and enter customer information into our CRM database through Salesforce
  • Meet or exceed monthly sales goals
  • Work with all departments to ensure accurate and timely information is passed along to customers
  • Stay up to date with client compliance requirements
  • Assist in training classes when needed
  • Report accurate daily numbers
  • Maintain a positive, fun attitude!

What you will need: (competencies, behaviors & attributes)

  • Customer Focus
  • Ethics & Integrity
  • Persistence
  • Relentless/Perseverance
  • Resilience
  • About you:
  • Great student mentality
  • Computer and technology literate (basic knowledge)
  • You are organized and good at documentation
  • You are customer service oriented and believe the customer is the number one priority
  • You understand the need to be flexible and prioritize tasks in order to meet deadlines

Keywords: Project Nia, Inc., Sugar Land , Customer Success Agent, Other , Sugar Land, Texas

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