Patient Services Coordinator
Company: University of Texas MD Anderson Cancer Center
Location: Sugar Land
Posted on: May 3, 2021
MD Anderson is seeking a Patient Services Coordinator (ATC) in the
Sugar Land Area location.
To provide and coordinate all tasks associated with patient
services within the Regional Care Centers. Including but not
limited to patient scheduling in OneConnect, physician and clinic
template maintenance, expediting clinic flow, processing the
accurate completion of all clinic activities, collection of co-pays
through I-payment, and all other tasks as delegated by the Clinical
Administrative Director, Nurse Manager or designee.
Ideal candidate will have experience in patient care or healthcare
administration scheduling appointments, expediting clinic flow and
providing direct customer service to patients.
Interpret and coordinate physicians' orders to schedule diagnostic
test, procedures, treatments, Brachytherapy, and physician
appointments. Collaborate with clinic management to maintain
physician templates to ensure that the waiting times by physician
and patient are kept to a minimum. Will ensure quality patient care
in relation to the patients prescribed diagnosis, treatment, and
other directives from physicians, nurses, and/or
Clearly and accurately convey appointment information to the
patients in a timely manner in person, by telephone, or in writing.
Provide patients with pertinent information regarding their
schedule and the preparations needed for ancillary appointments.
Direct patients scheduled for diagnostic tests, treatment, or other
services using a clear and understandable voice.
Manage, monitor, and facilitate complete of the patient scheduling
process to ensure optimal efficiency in clinic operations and
resources while maintaining the institution's standards of customer
service and quality patient care. Responsible for monitoring and
expediting clinic flow.
Receive multiple telephone calls from internal/external customers,
direct calls appropriately in an expedient, courteous and friendly
manner. Take accurate and complete messages.
Responsible for the security and confidentiality of patient
information at all times. Will advise patients/family members of
available services and use appropriate customer service skills when
interacting with co-workers, patients, patient family members, and
Update and revise all demographic, financial and insurance
information as necessary to maintain an accurate patient account.
Collect co-payments as appropriate.
Ensure that the medical record is available for patient care. Will
order, follow-up, and obtain medical records as needed. Will scan
medical document to HIMS as described in RCC scanned document
policy. Will prepare therapy charts for simulation and treatment
visits. Will retrieve test results as appropriate and prepare the
necessary forms. Visually inspect names on film folders to ensure
accurate matching and manually check contents of film jacket to
ensure that the contents belong to the patient. May have to handle
items weighing up to 30 pounds.
Assist in maintaining a safe environment for patients, co-workers
and visitors. Recognize unsafe conditions and report the situation
to the appropriate person. Adhere to universal precautions and
principles of asepsis. Demonstrates awareness of and concern for
patient safety. Assist in maintaining the physical environment in
accordance with JCAHO and institutional standards.
Maintain a highly professional and positive attitude. Utilize time
in an efficient manner by completing duties as prescribed by due
dates or patient's needs. Demonstrate initiative and seek out
Obtain vital signs on patients. Communicate the results to the
nurse, mid-level practitioner, and/or physician.
Other duties as assigned.
Required: High school diploma or equivalent.
Required: Three years of relevant work experience. May substitute
additional education for required experience on a one to one
Preferred: Experience in a patient care or healthcare
administration setting scheduling appointments, expediting clinic
flow and providing direct customer service to patients.
Must pass pre-employment skills test as required and administered
by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer
Center to provide equal employment opportunity without regard to
race, color, religion, age, national origin, sex, gender, sexual
orientation, gender identity/expression, disability, protected
veteran status, genetic information, or any other basis protected
by institutional policy or by federal, state or local laws unless
such distinction is required by law.
Requisition ID: 139332 Employment Status: Full-Time Employee
Status: Regular FLSA: non-exempt, eligible for overtime, and is
subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Days Fund Type: Hard Pivotal Position: No Minimum
Salary: US Dollar (USD) 29,600 Midpoint Salary: US Dollar (USD)
38,000 Maximum Salary : US Dollar (USD) 46,400 Science Jobs: No
Keywords: University of Texas MD Anderson Cancer Center, Sugar Land , Patient Services Coordinator, Other , Sugar Land, Texas
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