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Customer Service Advocate - Telecommute within 50 miles of Irving / Dallas or Sugar Land / Houston,

Company: UnitedHealth Group
Location: Sugar Land
Posted on: March 25, 2020

Job Description:

Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! If you are located within 50 miles of the Irving / Dallas, TX or Sugar Land / Houston, TX office, you will have the flexibility to telecommute* as you take on some tough challenges. Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 6:00am - 8:00pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 5150 Regent Blvd, Irving, TX 75063 and 14141 Southwest Freeway, Sugar Land, TX 77478 * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities * Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence * Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider * Initiate proactive outreach to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility * Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance * Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications * High School Diploma / GED (or higher) OR Equivalent work experience * Minimum of 3+ years of combined education, work and/or volunteer experience. Preferred Qualifications: * Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) * Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations) * Sales or account management experience * Customer Service Experience Telecommuting Requirements: * Reside within 50 miles of Irving/Dallas or Sugar Land/Houston, TX Office * Must live at an address that is suitable for telecommuting. (UHG requires a wired internet connection: cable, DSL or fiber internet service with upload and download speeds suitable for the role and approved by operations. Wireless service such as satellite, hot spot, line of sight antenna cannot be used for telecommuting.) * Ability to keep all company sensitive documents secure (if applicable) * Required to have a dedicated work area established that is separated from other living areas and provides information privacy UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in healthcare here. We serve the healthcare needs of low income adults and children with debilitating illnesses such as Cardiovascular Disease, Diabetes, HIV / AIDS and High - risk Pregnancy. Our holistic, outcomes - based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive Healthcare, Community, and Government partners to heal healthcare and create positive change for those who need it most. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class

Keywords: UnitedHealth Group, Sugar Land , Customer Service Advocate - Telecommute within 50 miles of Irving / Dallas or Sugar Land / Houston, , Other , Sugar Land, Texas

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