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Senior Technical Support Analyst - US Telecommute

Company: UnitedHealth Group
Location: Sugar Land
Posted on: September 9, 2018

Job Description:


UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) As a Senior Technical Support Analyst, you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs; password reset assistance, PC hardware / software inventory checks and stocking of spare parts as well as more advanced troubleshooting and support.Primary Responsibilities:

Support users IT requests and issues at your assigned site
Support remote users IT requests and issues
Resolve assigned Service Now Tickets, efficiently and professionally
Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
Follow all escalation procedures according to service level agreement
Use remote control tools such as Bomgar to assist end users when needed
Demonstrate a depth and breadth of knowledge / skills in own area and is often able to apply these outside of own function
Act as a technical resource to others to resolve problems, issues, errors or related
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives
Extensive work experience, possibly in multiple functions
Work does not usually require established procedures
Works independently
Works well with a team
Mentors others
Acts as a resource for others
Coordinates others' activities


Required Qualifications:

High School Diploma / GED (or higher)
5+ years of experience in desktop support or in an equivalent role
Experience with Windows 7 / 10 and Active DirectoryPreferred Qualifications:

Bachelor's Degree (or higher)
Preferred Certifications (one or more of the following) MCSA / MCSE, CompTIA A+
Working experience of Altiris system
Working experience with thin clients, and virtual desktop (VDI) environment Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group; Optum; Senior Technical Support Analyst; Carlsbad, CA; desktop support; Windows 7/10; Active Directory; Altiris system; VDI

Job Title: Senior Technical Support Analyst - US Telecommute Shift: Day Job Travel: No Business: Optum Tech Enterprise Tech Family: Information Technology Telecommuter Position: Yes Job Level: Individual Contributor Overtime Status: Non-exempt Posted Date: 7/18/2018 City: Sugar Land State: TX Country: United States Department: M&A Infrastructure Integration - provided by Dice Analyst, Desktop Support, Genetic, Hardware, MCSE, PC, Security, Windows, Windows 7

Keywords: UnitedHealth Group, Sugar Land , Senior Technical Support Analyst - US Telecommute, IT / Software / Systems , Sugar Land, Texas

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