Director, IT Field Services
Company: Clean Harbors
Location: Houston
Posted on: May 6, 2024
Job Description:
Under the direction of the Senior Vice President of Information
Technology, the Director of IT Field Services will play a pivotal
role in ensuring the delivery of IT services to critical Clean
Harbors remote locations including all incinerators and
re-refineries across North American. You will lead and inspire a
team of senior and junior field service technicians and be
responsible for managing all aspects of field service IT requests
and operations. In addition, the Director IT Field Services will
provide direction, guidance, and support to ensure optimal
performance and achievement of department goals, while fostering a
culture of accountability, professionalism, and continuous
improvement with the team. The Director IT Field Services position
will be key in overseeing the scheduling and coordination of field
service activities including installations, moves, repairs, and
maintenance, to ensure timely and efficient service delivery. The
Director IT Field Services will work closely with Branch Managers
across North America to ensure IT services are provided as needed
and within established service level agreements. Additionally, this
role involves occasional travel, approximately 25% of the time, to
various locations in the US and Canada.
Responsibilities
- Build, develop, and motivate a high-performing IT Support team
across multiple regions.
- Collaborate with key stakeholders to set organizational goals
and objectives, ensuring alignment with the company's vision and
mission.
- Work closely with IT Infrastructure teams to build and maintain
strong relationships with key contacts at Clean Harbors
Incinerators, Rerefineries, and critical branch locations.
- Oversee all operational functions, including service delivery,
customer satisfaction, employee performance, and resource
management.
- Foster a culture of continuous improvement, driving operational
efficiency and effectiveness throughout the organization.
- Identify talent needs, participate in the recruitment and
selection process, and support the professional development of
employees.
- Champion a customer-centric approach throughout the
organization, ensuring exceptional service delivery and customer
satisfaction.
- Ensure compliance with all relevant regulations, industry
standards, and safety protocols.
- Metrics and reporting: Establish key performance indicators
(KPIs) to measure team performance and service effectiveness.
Regularly report on progress and identify areas for
improvement
- Performing other related projects and assignments as
required
Qualifications
Education and Experience:
- Experience in the foundations of ITIL Change Management Best
Practices
- Experience in supporting enterprise manufacturing systems
- Familiarity with FactoryTalk(software), Rockwell/Allen Bradley
PLC's(hardware), networking, and Wonderware, Canary Historian,
DeltaV, ABB/Siemen, AMS, OSIsoft PI, Aspen, SCADA, SIS,
Instrumentation specification
- Experience with Microsoft Office 365 Suite of Applications
- Previous experience managing a team implementing monitoring
solutions is highly desirable
- Experience with backup systems and Disaster Recovery
methods
- Ability to coach and mentor junior staff members and set career
paths
- Have experience using either PowerShell, KQL, or SQL
Language
Competencies:
- A Bachelor's degree in Information Systems, Computer Science,
Engineering, or a related field
- A minimum of one of the following: ITIL, Azure fundamentals,
AWS, Microsoft qualifications, or other Enterprise
qualifications
- A minimum of five (5) years of relevant enterprise experience
as an engineer at a global organization
- A minimum of three (3) years of experience working with:
Microsoft technology components used to deliver software solutions
and services, scripting tools and languages such as SQL,
PowerShell, and Python, and API data extraction
- Write clear and concise Standard Operating Procedures and
processes for functional areas within IT
- Systematic approach to solving problems, coupled with a strong
attention to detail and effective communication skills
- Strong communications and relationship skills
- Strong negotiation and problem-solving skills
- A drive to learn and master new technologies and
techniques
- Excellent problem solving, critical thinking and
troubleshooting skills
- Comfortable working in a fast-paced environment collaborating
with a dynamic team
- Willing to support areas of responsibility on a 24/7 basis
and/or as needed
- Must be able to bend, stoop, climb (Survey facility)
Language Skills :
Ability to read, analyze, and interpret quotes and reports. Ability
to correspond, effectively present information, and respond to
questions from employees, management, vendors, and customers.
Clean Harbors is an equal opportunity employer. We do not
discriminate against applicants due to race, ancestry, color,
sexual orientation, gender identity, national origin, religion,
age, physical or mental disability, veteran status, or on the basis
of any other federal, state/provincial or local protected
class.
Clean Harbors is a Military & Veteran friendly company.
#LI-DF1
*CH
Keywords: Clean Harbors, Sugar Land , Director, IT Field Services, IT / Software / Systems , Houston, Texas
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