HVACR Field Service Technician

Company: gpac
Location: Sugar Land
Posted on: November 14, 2023

Job Description:

Job Description

An HVACR Field Service Technician with a minimum of 3 years' experience in HVAC or refrigeration (required) is needed in Houston, TX . The HVACR Field Service Technician has the responsibility for delivering first in performance of customers' technical needs. This includes problem solving, field service support and customer service processes.

International air travel will be required for this position. Thus, only current U.S. citizens and those authorized to leave the country and return will be considered.

HVACR FIELD SERVICE TECHNICIAN RESPONSIBILITIES:

Field Issue Escalation

• Collaborate with sales leadership, customers, and channel partners as the technical authority for assigned customers or supported products
• Install and test products to make sure they work correctly
• Develop installation and field fix plans
• Act as an escalation point for Service Agents or internal service technicians
• Manage retrofit programs and high priority field fixes
• Manage escalated and critical service requests
• Explain to the customers how the products are designed and function
• Write service reports after every appointment Technical Expertise
  • Expert mechanical skills in solid surface, sheet metal, welding, and finishing
  • Working knowledge of electrical and plumbing theory
  • Use diagnostic tools to determine repair plans
  • Know how to use the necessary tools and equipment
  • Mentor/Train new Hires for Technical service and Existing Techs. HVACR FIELD SERVICE TECHNICIAN REQUIREMENTS:
    • 3+ Years of experience in field service support
    • 3+ Years of experience in refrigeration
    • Associates degree or vocational school (preferred)
    • Bilingual: English/Spanish
    • Must be willing to travel up to 50% of the time
    • Must be able to travel by air domestically and internationally
    • Customer service experience
      Please submit a resume for consideration. Only qualified applicants who provide an up-to-date resume with pertinent qualifications will be contacted.
      
      If you would like to know more about this opportunity or other potential career options, please contact Buck Foley with gpac. Resumes can be confidentially sent to buck.foley@gogpac.com. My direct line is (605) 705-2877 .
      
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      All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
      
      GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
      
      All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: gpac, Sugar Land , HVACR Field Service Technician, IT / Software / Systems , Sugar Land, Texas