SugarLandRecruiter Since 2001
the smart solution for Sugar Land jobs

Associate Team Leader

Company: H&R Block
Location: Sugar Land
Posted on: November 7, 2019

Job Description:

Job Details Company Overview Are you driven by helping people? H & R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H & R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... - Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H & R Block - Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary - Serve as point of contact for onsite escalated client service concerns - Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience - Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals - Lead daily huddles and communicate essential information to office associates Are you driven by helping people? H & R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H & R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... - Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H & R Block - Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary - Serve as point of contact for onsite escalated client service concerns - Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary - Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience - Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals - Lead daily huddles and communicate essential information to office associates Recommended skills Scheduling

Keywords: H&R Block, Sugar Land , Associate Team Leader, Hospitality & Tourism , Sugar Land, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Customer Service Representative
Description: Position SummaryDeliver a proactive, personalized experience
Company: Galaxy FBO
Location: Conroe
Posted on: 11/21/2019

Host / Hostess Full Time - Rotarty House Hotel - Marriott Hotels - (19157751)
Description: Here's To Your Journey with Marriott Conference Centers Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests (more...)
Company: Marriott International
Location: Pasadena
Posted on: 11/21/2019

Cart Attendant / Janitorial Associate
Description: We are looking for people who take pride in their work to join our team. You help shape a customer's entire shopping experience by giving them a positive first and last impression.In this dual role, you (more...)
Company: Wal-Mart
Location: Porter
Posted on: 11/21/2019


Bellman AM/Flexible Part Time - Woodlands Waterway Marriott Hotel & Convention Center - (19146755)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Conroe
Posted on: 11/21/2019

Housekeeper (Full Time) Marriott Marquis Houston Downtown - Marriott Marquis Houston (17000YZO)
Description: Heres To Your Journey with Marriott Hotels Resorts Suites Marriott Hotels Resorts Suites is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer (more...)
Company: Marriott International
Location: Houston
Posted on: 11/21/2019

General Manager-Westlake Marketplace - Store 1239
Description: The General Manager GM is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth. The (more...)
Company: Ulta Beauty
Location: Houston
Posted on: 11/21/2019

Seasonal Brand Associate - Centre At Post Oak
Description: About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make (more...)
Company: Old Navy
Location: Houston
Posted on: 11/21/2019

Seasonal Brand Associate - Meyerland Plaza
Description: About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make (more...)
Company: Old Navy
Location: Houston
Posted on: 11/21/2019

Sales/Customer Service - Entry Level
Description: We are actively seeking customer service and appointment setting representatives. Your primary responsibility is to supply specialized assistance to our current client base. In this position, you will (more...)
Company: Morani Enterprise
Location: Lake Jackson
Posted on: 11/21/2019

Cook II - Rotary House Hotel - (19162848)
Description: Here's To Your Journey with Marriott Conference Centers Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests (more...)
Company: Marriott International, Inc.
Location: Houston
Posted on: 11/21/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Sugar Land RSS job feeds