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Customer Service Support Counselor

Company: Money Management International
Location: Sugar Land
Posted on: September 29, 2018

Job Description:

Requisition Number: 1100 Job Title: Customer Service Support Counselor Location: TX, Sugar Land Contact Center Job Description: Know You Made a Difference Today MMI currently has full time opportunities for Customer Service / Support Counselors in our Sugar Land, TX office. The work hours are Monday - Friday, 10am - 7pm. No weekends! Have the weekend free for your family and avoid traffic with this non-rush hour shift.Who is MMI? Money Management International (MMI) is a non-profit agency that helps create, restore, and maintain a life of financial wellness through empowered choices. MMI is changing the way financial challenges are solved. You can be a part of facilitating that change. What will you do as a Support Counselor?As a Support Counselor you will work with individual and families who have reached out to MMI for help resolving their financial issues. You will help your clients by assisting them with their various needs regarding their Debt Management Plan; a plan to help them pay off their debt and get a fresh start financially. You will work with clients and / or creditors over the phone in a call center setting, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and continue their journey to financial success. Former Customer Service Reps, Collections, Sales Reps and bank employee have all made the successful transition to Credit Counseling. Just bring your great customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a success! The ideal candidate should possess the following:

  • Bilingual a plus - fluent in Spanish with proficiency in reading, writing and conversing.
  • High School Diploma or GED, Associates Degree preferred.
  • Minimum of 2 years' experience working in a call center, customer service, or other environment servicing customers on an individual basis via telephone.
  • Background in sales, finance, education, consumer credit, collections, customer service, or a counseling-related field.
  • Ability to pass pre-employment screening process. This Full-Time position includes the ability to participate in our full benefits package. MMI is a qualified employer for the Federal Public Service Student Loan Forgiveness program. Ask us for details! To apply and learn more about MMI, please visit our Careers site:

    MMI is an Equal Opportunity Employer, and all candidates will receive consideration without regard to their disability or protected veteran status. Females/Minorities/Disabled/Vets. U.S. residents only. MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation. Position Type: Full Time - Direct Hire Requirements: The scheduled shift will be 10am-7pm Mon-Fri.

    Keywords: Money Management International, Sugar Land , Customer Service Support Counselor, Hospitality & Tourism , Sugar Land, Texas

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