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FOH Guest Service Partner

Company: Black Walnut Cafe
Location: Sugar Land
Posted on: September 25, 2018

Job Description:

The FOH Guest Service Partner is a part of each store's front of the house team and is focused on all operations as it applies to guest relations, food, cleanliness, and organization. The position includes the jobs of Cashier, Coffee Bar, Bartender, Greeter, and Expo. This partner normally reports directly to the Operations Manager.
The FOH Guest Service Partner ensures that the front of the house operations meet expectations during their shift. This partner is responsible for following the steps of service set forth by the company in order to take care of every guest. This partner must maintain positive guest relations by ensuring they are prepared to meet every guest need. The partner is responsible for checking all food that is presented to the guest for accuracy and freshness. Responsibilities include but are not limited to: guest relations, cash control, inventory control, and working well with other members of the team.

Job functions include:


  • Maintain cleanliness and organization of work areas
  • Accurately take a guests order and enter it into the POS system
  • Be guest focused at all times
  • Check all product for our quality standards
  • Complete side work as required
  • Pre bus tables when time allows
  • Maintain guest relations
  • Complete daily checklists
  • Ensure all food pushed from the kithcen meets expectations
  • Shrink / security control
  • Follow all recipes as set forth by the company
  • Follow systems for quality control


    Requirements include:


    • Ablility to lift and carry up to 50 lbs
    • Ability to be on your feet for 8-14 hours
    • Computer skills
    • Great people skills
    • Organizational skills
    • Effective time management skills
    • Written and oral communication skills
    • Sense of urgency
    • Ability to deal with upset guests
    • Quick thinker
    • Perform well under stress
    • Motivate fellow partners
    • Ability and willingness to smile and make eye contact with all guests
    • Alcohol Server Certified

      Keywords: Black Walnut Cafe, Sugar Land , FOH Guest Service Partner, Hospitality & Tourism , Sugar Land, Texas

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