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Customer Service Representative - Water Utilitiy

Company: SouthWest Water Texas
Location: Sugar Land
Posted on: August 27, 2020

Job Description:

Imagine being part of a team that supplies the essential element for life. Water is the very foundation of this planet, the life-giving essence in all organisms, including human bodies. Without good, clean water, we couldn't survive and not a single thing we see around us would be possible. Driven, knowledgeable, and passionate about this essential resource, the Texas Utilities team, a subsidiary of SouthWest Water, is in the business of delivering a product everyone uses and depends on. SouthWest Water owns and operates regulated water and wastewater systems serving over half a million residential and business customers in six states: Alabama, California, Oklahoma, Oregon, South Carolina, and Texas.We're proud of our work. Daily, we make a difference in the lives of people by providing them water and wastewater services. Don't wait, the opportunity is now to build yours and our planet's future with SouthWest Water.SouthWest Water has a current opportunity for a talented Customer Service Representative to join its Customer Care department. As a Customer Representative for the Texas line of business, you will be responsible for providing customer satisfaction by responding to customer service requests.Key duties and responsibilities include but are not limited to:* Receives evaluates and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.* Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.* Works within established guidelines and policies.* Is able to do estimated adjustments to consumption but has limited authority to provide credit adjustments.Ideal candidates should have basic computer skills and a high school diploma; SAP and Bilingual (Eng/Spa) are preferred. We offer a comprehensive compensation and benefits package. Equal Employment Opportunity/Veteran/Disability Employer.

Keywords: SouthWest Water Texas, Sugar Land , Customer Service Representative - Water Utilitiy, Hospitality & Tourism , Sugar Land, Texas

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