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Spare Parts Sales Representative / Customer Account Manager

Company: ABB
Location: Houston
Posted on: May 25, 2018

Job Description:

ABB Inc., is looking for a Spare parts Sales Representative / Customer Account Manager to join our Marine and Ports team.

Are you ready to be a technology pioneer? A better world begins with you.The Spare Parts Sales Representative / Customer Account Manager (CAM) oversees all aspects of the sale and shipment of new and repaired spare parts, monitoring and controlling all processes. The Spare parts CAM is responsible for co-ordination and completion of the quote, order, sale and shipment of spares and to this end will perform a variety of tasks. The Spareparts CAM is the initial point of contact for customers seeking ABB spare parts and equipment, and/or general information about ABB systems or products. Independently, or through appropriate resources, the Spare parts CAM resolves issues following established procedures, monitors and summarizes progress of each order/sale, and manages multiple orders/sales at a time.

The Spare parts CAM reports to the Spare Parts Sales Manager.

Typical duties/responsibilities may include, but are not limited to, the following:



  • Follows ABB policies and business ethics.
  • Works in accordance with ABB procedures using applicable tools.
  • Makes recommendations to management on how to improve the tools and procedures.
  • Process inquiries from internal and external customers.
  • Assist customers with general information about ABB systems including part numbers, nomenclatures, revisions, migration paths, and inter-compatibility.
  • Assure that all requests for quotes are processed accurately and in a timely manner.
  • Determine appropriate suppliers, both internal and external, for various customer requests and/or works with SCM for best source.
  • Process customer Purchase Orders by opening jobs through SAP and submitting completed P/R---s to SCM with the appropriate and complete information needed for processing the order.
  • Provide customers with price and availability information, and assist them with tracking and expediting of orders.


    Monitor delivery progress of orders with SCM to assure direct shipments arrive to proper customer locations on or before the customer---s requested delivery date.



    • Understand processes and procedures for export orders: Follow up with SCM for proof of delivery on all orders drop shipped direct to customer locations or physically received at ABB Miramar facility. Confirm that SCM receives all orders into SAP system. Create packing slips for spare part shipments from Miramar to customer and proforma invoices if needed for international drop shipments.
    • Assure each quote/order meets standard markup/margin requirements.
    • Assure that proper documentation is attached to sales orders for batch invoicing once shipment or delivery to customer is confirmed in SAP.
    • Assure that all charges, including freight, are noted on the sales so invoice to customer accurate.
    • Submit monthly status report on all open spare parts/repair jobs to BA---s, Finance and Management. Report opportunities and problems to management.
    • Resolve disputes over delays, returns or warranties, etc.
    • Follow up, when necessary, regarding unpaid invoices.
    • Assures superior customer satisfaction through a willingness to accept responsibility for the resolution of customer issues.BASIC QUALIFICATIONS:
    • Bachelor---s Degree with 3+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.); OR
    • Associate---s Degree with 5+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.); OR
    • High School Diploma (or GED) with 7+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.).


      PREFERRED QUALIFICATIONS:



      • Bachelor---s Degree in an Engineering-oriented discipline is preferred; Business, Marketing, or related fields will also be considered.
      • 7+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.).
      • Previous experience working in with Industrial clients; experience working with clients in Utilities and/or related industries is heavily preferred.
      • Previous experience in a High stress level in a fast paced environment. High levels of communication traffic, especially e-mail.
      • General knowledge of products sold (e.g. Azipod, Motors, Drives, etc.)
      • Experience problem solving that includes an ability to handle volatile situations with customers.
      • Previous experience with business-to-business (B2B) customer support preferred.
      • Knowledge and skill in utilization of computer databases, applications, & systems; experience with SAP and/or Salesforce CRM is a plus.
      • Excellent communication skills (verbal and written).
      • Candidates must already have a work authorization that would permit them to work for ABB in the USEqual Employment Opportunity and Affirmative Action at ABB


        ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

        All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:

        http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

        http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

        As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

        Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.

        Keywords: ABB, Sugar Land, Spare Parts Sales Representative / Customer Account Manager, Executive, Houston, Texas

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