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Manager Patient Safety

Company: St. Luke's Sugar Land Hospital
Location: Sugar Land
Posted on: March 12, 2023

Job Description:


As our Patient Safety Manager at St. Luke's Health - Sugarland, now part of CommonSpirit Health formed between Catholic Health Initiatives and Dignity Health, you'll oversee the facility Patient Safety Program, including the Patient Safety Plan requirements for the collection, analysis and reporting of events and patient safety data, investigation of events and near misses, and ensuring all accreditation and regulatory requirements for patient safety are fully met. Participates in system office initiatives and programs to mitigate identified risks at various facilities which result in reduced costs, reduced adverse patient outcomes, and safer patient care. Coordinates claim team requests and collaborates with other key stakeholders to implement learnings from claims. Oversees the coordination of all legal documents related to hospital liability.

About Us:

St. Lukes Health-Sugar Land Hospital offers the latest technology and treatments for residents of Fort Bend County and Southwest Houston. Our services range from heart care and neuroscience to robotic surgery. Our recently opened Family Birthing Center offers incomparable care and amenities in a spa-like environment to provide a VIP-Very Important Pregnancy-experience. Since 2008 our experienced doctors nurses and support staff have provided expert care to support our community.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.


  • Implements and oversees the organization-wide patient safety program and manages the reporting, data analysis and
    evaluation as outlined in the Patient Safety Plan. Ensures regulatory and accreditation requirements for patient safety
    are fully met. Provides patient safety education at new hire orientation and ongoing to leaders, clinician presentations
    (e.g. event reporting expectations, culture of safety, patient safety initiatives, etc.)
  • Oversees the events reporting process, root cause analysis, and event investigation/review. Supports and encourages
    harm reporting throughout the organization through a non-punitive just event reporting system. Participates in system
    office initiatives and programs to mitigate risks identified at other hospitals, resulting in reduced costs, adverse patient
    outcomes and ultimately safer patient practices/care. Prepares and presents informative and actionable patient safety
    reports (to include patient's story of harm) to appropriate committees to include high level presentations to leadership,
    Medical Executive Committee and The Board.
  • Receives and oversees responses to patient complaints/grievances and investigates to solve issues promptly. Acts as an
    intermediary between patients, staff and family to provide clear communication between all parties regarding any
    outstanding issues. Seeks input from patients/families involved in harm or close-call events as appropriate.
  • Coordinates the requests from the system office claims team (related to litigated claims) and collaborates with other key
    stakeholders to implement learnings from claims. Coordinates all legal documents related to hospital liability, including
    the management of subpoenas, Summons and Complaints and other related activities.


    Bachelor's degree or five (5) years of related job or industry experience in lieu of degree.

    Minimum of three (3) years of risk management, patient
    safety and/or other related professional experience and a
    minimum of two (2) years of experience managing/
    supervising employees and/or vendors.

    While you're busy impacting the healthcare industry, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more!

Keywords: St. Luke's Sugar Land Hospital, Sugar Land , Manager Patient Safety, Executive , Sugar Land, Texas

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