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Franchised Front Office Manager

Company: Marriott International
Location: Sugar Land
Posted on: November 19, 2021

Job Description:

Posting Date Oct 27, 2021 Job Number Job Category Rooms & Guest Services Operations Location Houston Marriott Sugar Land, 16090 City Walk, Sugar Land, Texas, United States VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? Y Position Type Management Located Remotely? N Additional Information: This hotel is owned and operated by an independent franchisee, Remington Lodging and Hospitality, LP. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International. JOB SUMMARY What you will be doing Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and AYS operators. Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often What we are looking for High work ethic, selfinitiative, independent judgment May be required to work varying schedules to reflect the business needs of the property Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions Someone who enjoys working as and being part of a team that provides great experiences for our Guests! This company is an equal opportunity employer. frnch1

Keywords: Marriott International, Sugar Land , Franchised Front Office Manager, Executive , Sugar Land, Texas

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