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Front End Team Leader (Guest Services Manager)

Company: Whole Foods Market IP. L.P.
Location: Sugar Land
Posted on: February 22, 2021

Job Description:

HIRING ALERT: We're hiring in-store shoppers near you! Flexible scheduling, at least $15/hr minimum starting pay and quick hiring process. -- Learn More> > > Front End Team Leader (Guest Services Manager) Department Store Job Type Regular Location Sugar Land, Texas, United States of America Sugar Land Job DescriptionProvides overall leadership to the Store Support team. Responsible for all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Associate Team Leaders and Team Members. Accountable for Team Member hiring, development, corrective actions and separations. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.Job Responsibilities:

  • Holds ATLs, supervisors and Team Members accountable for delivering outstanding customer service.
  • Defines and develops clear expectations to achieve the highest standards of retail execution. performance and minimizes turnover.
  • Makes hiring and separation decisions in partnership with Store Leadership.
  • Ensures an effective and efficient response to customer questions, requests, and/or concerns.
  • Maintains Team Member safety and security standards.
  • Establishes and maintains collaborative and productive relationships with departmental and store leadership.
  • Communicates objectives and relevant information clearly to Team Members.
  • Establishes and maintains positive and productive vendor relationships.
  • Ensures compliance with relevant regulatory rules and standards.
  • Sustains exceptional level of knowledge / awareness of relevant competitors and industry trends.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals. Job Skills:
    • Sustains exceptional level of knowledge and awareness of relevant competitors and industry trends.
    • Advanced knowledge of products, buying, pricing, merchandising, and inventory management.
    • Excellent interpersonal, motivational, team building, and customer relationship skills.
    • Capable of teaching others in a positive and constructive manner.
    • Product knowledge.
    • Advanced knowledge of regulatory and safety policies and procedures.
    • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
    • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
    • Proficiency with email, Microsoft Office, and operations-related applications. Experience:
      • 24+ months retail experience including 12+ months of team leadership experience. Physical Requirements / Working Conditions:
        • Must be able to lift 50 pounds.
        • In an 8-hour work day: standing/walking 6-8 hours.
        • Hand use: single grasping, fine manipulation, pushing and pulling.
        • Work requires the following motions: bending, twisting, squatting and reaching.
        • Exposure to FDA approved cleaning chemicals.
        • Exposure to temperatures: 90 degrees Fahrenheit.
        • Ability to work in a wet and cold environment.
        • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
        • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas. We offer access to health insurance for all full-time Team Members to keep you feeling great. 20% In-Store Discount Our most famous benefit, every Team Member gets a 20% in-store discount on your favorite products. Plus, after six months, you have the opportunity to increase that discount up to 30%. PTO Cash-Out Once per year, eligible US Team Members can take 100% of unused PTO hours and convert them into pay Total Health Immersions Four times a year, we send select Team Members to a week-long health getaway to help create and sustain healthy lifestyle changes. We pay 100% of the costs and even 50% of your spouse's costs if they want to join. Whole Planet Foundation Team Member Volunteer Program Eligible Team Members can travel for 2-3 weeks to the communities where Whole Foods Market sources products and funds microcredit clients through its Whole Planet Foundation. Career Learning and Development Better yourself as you better us. We give you comprehensive training, programs and clear career paths to help you grow. Our Core Values Our core values have guided us since Day 1. We live them every day, and they've helped make us who we are today. We Sell the Highest Quality Natural and Organic Foods We Promote Team Member Growth and Happiness We Care About our Communities and the Environment We Practice Win-Win Partnership with our Suppliers Not seeing a fit? Sign up for job alerts and we'll notify you the moment a new job you want is posted. How would you rate your experience popup "Whole Foods Market" is a registered trademark of Whole Foods Market IP, L.P.

Keywords: Whole Foods Market IP. L.P., Sugar Land , Front End Team Leader (Guest Services Manager), Executive , Sugar Land, Texas

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