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Network Support Engineer

Company: Speedcast Communications
Location: Houston
Posted on: July 24, 2019

Job Description:

OVERVIEW:World Class Careers- Anywhere in the WorldSpeedcast is the world's most trusted provider of fully managed, end-to-end communication solutions for operations in remote and harsh environments.--Operating seamlessly across global Energy, Cruise, Enterprise, Emerging & Government related markets, Speedcast delivers a full suite of IT and communication services across multiple transport technologies. Speedcast is with approximately $700 million in annual revenue and -1200 employees - supporting customers around the world. Speedcast's Service Management team deliver technical support to our customers to resolve Incidents and restore normal service in a timely and efficient manner. Working a 24x7 shift rotation and in line with standard operating procedures Network Support Engineers are responsible for investigation, fault finding and configuration of our clients WAN/LAN hardware and infrastructure.---- KEY AREAS OF RESPONSIBILITIES:Investigate and troubleshoot Incidents with clients LAN/WAN hardware and InfrastructureConfiguration of clients LAN/WAN hardware and InfrastructureUtilize Speedcast Incident Management Tool (Service Now) to log and update reported faults from clients Liaise with Clients to investigate issues and ensure Incidents are rectified or escalated accordingly Utilize monitoring and reporting tools to identify and troubleshoot issues --Assist with ongoing maintenance and upgrade of Speedcast Infrastructure Encompass Speedcast's CAST values in everyday activities TECHNICAL EXPERIENCE: Essential:Cisco CCNA or demonstrable work experience gained within 5 years in a similar role.Configuration and troubleshooting of cisco routers and switchesHands-on experience of first and second line support with remote customers within a network support role Desirable:Knowledge of Cisco voice solutions utilizing CUCMKnowledge of firewall configuration and rulesKnowledge of WAN optimization solution utilizing Steelhead or Xiplink technologiesExperience of client Wi-Fi infrastructure and management utilizing cisco wireless lan controllersExperience of VSAT technologies, though not essential as full training will be provided.Knowledge of ITIL working practicesExperience dealing with 3rd party Suppliers and telco service providers SKILLS/COMPENTENCIES:Ability to manage workload in-line with standard operating proceduresStrong analytical thinkerExcel at solving problemsExcellent communication skills in EnglishAbility to pitch technical communications at an appropriate levelAttention to detail and ability to work under pressure and meet critical deadlinesShows Initiative, Team player Must be customer focused Hands-on Problem Solver-- STRENGTHS:Passionate about delivering a first rate customer experienceAbility to adapt to changing responsibilities and new developmentsCan effectively prioritise workloadAbility to work independently with little directionSelf-motivated and high energyConsistently demonstrate professional, positive, and approachable attitude and discretion in a multi-cultural environmentDemonstrate sensitivity in handling confidential information. ACADEMIC REQUIREMENTS:--------------Electronics/Networking Degree---OR- Suitable HNC/HND with added experience

Keywords: Speedcast Communications, Sugar Land , Network Support Engineer, Engineering , Houston, Texas

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