Customer Engineer

Company: Diversant
Location: Sugar Land
Posted on: March 18, 2023

Job Description:

Job DescriptionRequirements for the Customer Engineers: All Service activities will fall into the typical skill sets of either a Level 2 deskside engineer or a L1/2 remote engineer which are principally PC Support personnel. Hands & Eyes Support - perform physical activity under direction from the remote party Hardware Break/Fix assistance and vendor management PC imaging processes and procedures Installation, Move, Add and Change (IMAC) Server backup / restore Tape management - provide tape exchange for backup and restore services; store tapes in defined locations and adhere to tape rotation guidelines. VIP Support - generally consists of a more tailored and reactive approach to ensure the respective VIP has everything they need and that they are comfortable with the usage of the equipment and associated peripherals, sourcing where necessary. Non-PC IT Equipment Support and asset management - provide on-site triage and resolution recommendation to non PC IT devices e.g. Printers and Scanners. If required, specific training & instruction will be provided. Mobile Phone Support - a combination of Hands & Eyes, Asset Management, Non-PC IT equipment support specifically for mobile devices. Associated remote call handling and Ticket dispatch

Keywords: Diversant, Sugar Land , Customer Engineer, Engineering , Sugar Land, Texas