Retail Guitar Repair Tech
Company: Guitar Center
Location: Katy
Posted on: July 2, 2025
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Job Description:
" POSITION OVERVIEW: Guitar Center embodies the world of
creativity and music by encouraging staff to find their own
individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians
and non-musicians alike to experience the joy that comes from
creating music. We believe in creating inclusive environments that
put our customers first all the while fulfilling our mission. As
our Repair Tech (Guitar), you will provide perform maintenance and
repair services on customer-owned instruments and to assist in
maintenance of specific store inventory, continually building and
increasing the business through great customer experience and
quality work. A few special characteristics that make our Repair
Technicians successful : Customer Focus : Understands customer
service principles, and able to provide an excellent customer
experience. Able to connect with customers in a meaningful way. Is
approachable, genuine, knowledgeable, encouraging, passionate, and
committed to helping customers. Able to step in to handle customer
service issues. Initiative : Able to identify opportunities &
issues and follow through on work activities to capitalize or
resolve them. Able to learn quickly and take positive action
without being requested to do so. Able to develop knowledge and
skills including product, store operations, sales and leadership.
Selling: Able to work through GC certification program to gain a
base understanding of products and sales techniques. Training :
Able to effectively train learners and communicate info and
techniques so that they are retained. As our Repair Technician, you
will: Interact with customers, ensuring a positive customer
experience Service customer-owned instruments with a high level of
craftsmanship Maintain store owned gear, as requested Complete
warranty repair work Additional duties as assigned Why Guitar
Center? Here's just some of the rewards: For our employees who are
musicians we offer the unique opportunity of gig leavetake time off
to share your music with the world and return to your job after
your tour! Guitar Center offers robust benefits and perks,
including Medical, Dental, Vision, 401K plus company match, mental
health support, paid sick/holiday/vacation time, employee discount
program, and tuition reimbursement options. Guitar Center is an
Equal Opportunity Employer and provides fair and equal employment
opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity,
national origin, age, disability, veteran status or any other
protected status prohibited under Federal, State, or local laws.
All employment decisions are based on valid job?related
requirements. If you are a qualified individual with a disability
or a disabled veteran and are unable or limited in your ability to
use or access our website, you may request a reasonable
accommodation to express interest in a specific opening. You can
request reasonable accommodation by calling 1?818-735-8800 ext.
2862 or by sending an email to recruiting@guitarcenter.com . "
Requirements: Skilled understanding of repairing Guitars
Preferences: Foundational product knowledge on Guitar Center
products "
Keywords: Guitar Center, Sugar Land , Retail Guitar Repair Tech, Customer Service & Call Center , Katy, Texas
