Receptionist- Full Time Days
Company: Houston Methodist
Location: Sugar Land
Posted on: March 19, 2023
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Job Description:
JOB SUMMARY At Houston Methodist, the Receptionist position is
responsible for greeting visitors and delivering exceptional
customer service assistance which entails answering calls and
fielding them accordingly, addressing visitor questions and needs,
and providing an overall welcoming environment. This position's
responsibilities often include performing ad hoc administrative
duties as needed, may sort/distributing mail and possibly managing
office supplies. In partnership with the management, the
Receptionist position will ensure the department's patient, visitor
and customer interactions are in accordance with Houston
Methodist's ICARE values of integrity, compassion, accountability,
respect and excellence and established standard operating
procedures which includes all staff providing unparalleled patient
care and customer service in a timely, professional and safe
manner. Requirements: PRIMARY JOB RESPONSIBILITIES Job
responsibilities labeled EF capture those duties that are essential
functions of the job. PEOPLE - 25% * Promotes a positive work
environment and contributes to a dynamic, team focused work unit
that actively helps one another to achieve optimal department
results. Collaborates with all members of the team by actively
communicating and reporting pertinent information and data in a
comprehensive manner. (EF) * Receives and screens visitors and
telephone calls in a professional and courteous manner and handles
general inquiries timely and professionally. Conducts self in a
manner that is congruent with cultural diversity and inclusion
principles. (EF) * Routes calls to appropriate person or takes
complete messages with accurate date, time, name, number and
information which includes determining the nature of each call.
(EF) * Provides contributions towards improvement of department
scores for employee engagement, i.e. peer-to-peer accountability.
(EF) SERVICE - 25% * Performs administrative tasks and duties
specific to department being supported, as appropriate. Maintains a
professional work space and keeps it well stocked with supplies.
(EF) * Develops ongoing relationships and interactions with
internal stakeholders and clinicians; understands and serves the
needs of the department and sources goods, services and equipment
as appropriate. (EF) * Contributes to meeting/exceeding department
and organization targets for patient satisfaction measures. (EF)
QUALITY/SAFETY - 20% * Accurately utilizes electronic medical
record system, identifying and/or entering patient demographics, as
appropriate. (EF) * Actively participates in organizing the work
flow, problem-solving, and managing multiple ongoing priorities
with minimal supervision. (EF) * Maintains a safe environment,
following all policies and procedures for safety, hazardous
material. Reports accidents promptly and corrects minor safety
hazards. (EF) * Identifies and escalates issues and opportunities
for improvement. Follows up on action items to ensure completion of
assignments. Contributes towards improving department/practice
quality and safety scores. (EF) FINANCE - 15% * Uses resources
efficiently; does not waste supplies. Self-motivated to
independently manage time effectively and prioritize daily tasks,
minimizing incidental overtime. Utilizes time efficiently and helps
other team members. (EF) * Maintains adequate copier/printer paper
and toner; beverage and other inventory items as appropriate.
Initiates office equipment (copy machine, fax machine and printers,
etc.) service calls and follows up to ensure that required
maintenance/repairs are performed in a timely manner. Assists with
routine equipment troubleshooting such as paper jams, ink cartridge
replacement, etc. (EF) GROWTH/INNOVATION - 15% * Identifies and
assumes responsibility of own learning needs and seeks continuing
education opportunities to meet those needs. Completes and updates
the My Development Plan on an on-going basis. Ensures own career
discussions occur with appropriate management. (EF) * Offers
innovative solutions through participation in performance
improvement projects and activities. Follows up on action items to
ensure completion of assignments. (EF) This job description is not
intended to be all inclusive; the employee will also perform other
reasonably related business/job duties as assigned. Houston
Methodist reserves the right to revise job duties and
responsibilities as the need arises. Qualifications: EDUCATION
REQUIREMENTS * High School diploma or equivalent education
(examples include: GED, verification of homeschool equivalency,
partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTS * One year of clerical support/telephonic
experience, preferably in a customer service or call center
environment CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED *
None KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Demonstrates the
skills and competencies necessary to safely perform the assigned
job, determined through on-going skills, competency assessments,
and performance evaluations * Sufficient proficiency in speaking,
reading, and writing the English language necessary to perform the
essential functions of this job, especially with regard to
activities impacting patient or employee safety or security *
Ability to effectively communicate with patients, physicians,
family members and co-workers in a manner consistent with a
customer service focus and application of positive language
principles * Conducts self in a professional manner at all times *
Excellent written and verbal communication skills * Demonstrates a
learning attitude toward solving problems, using good reasoning and
judgment in a high stress environment * Demonstrates a positive
demeanor and strong multi-tasking abilities * Ability to work with
peers in a team situation * Very strong organization skills and
detail-oriented nature * Professional handling of exposure to
confidential/sensitive information * Proficient in computer skills
for documentation SUPPLEMENTAL REQUIREMENTS Work
AttireYes/NoUniformYesScrubsNoBusiness professionalYesOther (dept
approved)Yes On-Call* No (for Non-Exempt or Exempt jobs)*Note that
employees may be required to be on-call during emergencies (ie.
Disaster, Severe Weather Event, etc) regardless of selection above.
Travel May require travel withinYes Houston Metropolitan area May
require travel outsideNoof Houston Metropolitan area Travel
specifications may vary by department. Please note any other
special considerations to this job: __________________________
Company Profile: Since 1998, Houston Methodist Sugar Land Hospital
has been serving Fort Bend and the surrounding counties. Residents
have come to rely on a level of compassionate care and leading-edge
technology that was once available only in the Texas Medical
Center. Houston Methodist Sugar Land Hospital tied for No. 5 in
Houston and No. 9 (four-way tie) in Texas in U.S. News & World
Report's best hospital rankings in 2022. With 324 operating beds,
23 operating rooms and more than 2,400 employees, Houston Methodist
Sugar Land Hospital provides comprehensive, personalized care for
the community.
Keywords: Houston Methodist, Sugar Land , Receptionist- Full Time Days, Administration, Clerical , Sugar Land, Texas
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