Patient Care Assistant/Unit Admin Assistant - Med/Surg Days
Company: Houston Methodist
Location: Sugar Land
Posted on: August 2, 2022
|
|
Job Description:
JOB SUMMARYAt Houston Methodist, the Patient Care Assistant/Unit
Administrative Assistant (PCA/UAA) position performs key functions
that support the interprofessional team in delivering high quality,
cost-effective care. The PCA/UAA demonstrates basic knowledge and
skills necessary to communicate appropriately and carry out
delegated nursing assistant level tasks for assigned patient
populations, assisting in the delivery of patient care and services
under the supervision of a licensed nurse. The PCA/UAA position
performs basic patient care activities of daily living (ADL's)
within unit-specific defined limits and job scope, such as
assistance with patient elimination, hygiene, comfort, safety,
nutrition, and progress activity and maintains competency
requirements for computer medical terminology and other job-related
functions, while practicing Patient and Family Centered Care in
concert with Houston Methodist ICARE values: Integrity, Compassion,
Accountability, Respect and Excellence. Requirements: PRIMARY JOB
RESPONSIBILITIESJob responsibilities labeled EF capture those
duties that are essential functions of the job.PEOPLE - 25%Answers
incoming telephone calls for the unit and transfers as appropriate.
Facilitates and supports effective throughput with timely
communication. Greets patients and visitors to the unit, assisting
with directions, information and guidance. Works well with others
to make contributions to the work effort as a whole and facilitates
problem resolution and responds positively to requests for
assistance. (EF)Interacts with peers, staff and physicians in a
supportive and respectful manner. Encourages open communication to
achieve mutual understanding. Communication to promote both work
efforts and problem resolution is clear and professional.
Collaborates with all members of the interprofessional team by
actively communicating and reporting pertinent patient care
information in a clear and timely manner. (EF)Provides
contributions towards improvement of department scores for
turnover/retention/employee satisfaction on unit-based scorecard,
i.e. peer-to-peer accountability. (EF)SERVICE - 25%Follows the
patient and family-centered care standards and provides direct
patient care under the direction of a registered nurse. Documents,
where applicable, care administered, diagnostic measurements,
treatments and procedures in accordance with established policies
and procedures and cultural diversity and inclusion principles.
Responds to the nurse call system, contacts nursing personnel as
appropriate, and follows through with meeting patient needs.
(EF)Pull/print daily reports per unit standard, which may include
daily shift report, charge nurse reports, handoff reports and/or My
Daily Care Plan. Assists with calls to physicians and their office,
bed management, transfer services or other floors, coordinating
with Operations Administrator as needed. Organizes the unit work
flow, paperwork as needed, pro-actively problem-solves,
anticipating needs, and managing multiple ongoing priorities with
minimal supervision.. (EF)Coordinates the requests to Facilities
Management/Maintenance and Biomed regarding department needs or
broken equipment. Rounds through the unit, per unit expectations,
to check for environmental or equipment needs, and other assistance
that may be needed. Serves as an in-house courier which may include
retrieving blood, hand delivering labs, tele boxes, etc.
(EF)Contributes towards improving department scores for patient
satisfaction on unit-based scorecard through peer-to-peer
accountability, i.e. bedside shift handoff/report.
(EF)QUALITY/SAFETY - 35%Reports observations, conditions and
problems of patients to licensed personnel to achieve desired
patient outcomes. Provides for the privacy of patients and
families, keeping the safety of the patient in mind. (EF)Provides
appropriate hand-off at change of shift at patient bedside to
communicate and collaborate, promoting patient-centered care.
(EF)Conducts hourly rounding to ensure patient needs are met (four
P's). Monitors and addresses noise level of unit to improve or
impact patient satisfaction. Responds to patient calls promptly.
Reports near misses and collaborates with the interprofessional
health care team to improve patient safety. (EF)Contributes towards
improving quality and safety scores on the unit-based scorecard,
through peer-to-peer accountability. Supports initiatives to
prevent conditions such as pressure injuries, patient falls, and
hospital-acquired infections. (EF)FINANCE - 10%Assists with patient
and staffing needs (floats) across the service line or hospital
within the scope of their role or validated competencies. (EF)Uses
resources efficiently; does not waste supplies. Self-motivated to
independently manage time effectively and prioritize daily tasks,
minimizing incidental overtime. Utilizes time efficiently and helps
other team members. (EF)GROWTH/INNOVATION - 5%Identifies and
assumes responsibility of own learning needs, consults with
healthcare team experts and seeks continuing education
opportunities to meet those needs. Completes and updates the
individual development plan (IDP) on an on-going basis. Ensures own
career discussions occur with appropriate management. (EF)Offers
innovative solutions through participation in performance
improvement projects and shared governance activities. Follows up
on action items as necessary to ensure completion of assignments.
(EF)This job description is not intended to be all inclusive; the
employee will also perform other reasonably related business/job
duties as assigned. Houston Methodist reserves the right to revise
job duties and responsibilities as the need arises. Qualifications:
EDUCATION REQUIREMENTSHigh School diploma or equivalent education
(examples include: GED, verification of homeschool equivalency,
partial or full completion of post-secondary education, etc.)
EXPERIENCE REQUIREMENTSEighteen months of Certified Nursing
Assistant (CNA), Certified Medical Assistant (CMA) or Patient Care
Assistant (PCA) experience One year of secretarial/office,
college/vocational training or six months of internal
cross-training within Houston Methodist Prior health care
experience and/or medical terminology preferredCERTIFICATIOINS,
LICENSES AND REGISTRATIONS REQUIREDAmerican Heart Association Basic
Life Support (BLS)For Skilled Nursing Facility(SNF)/Rehab
departments only - Certified Nursing Assistant (CNA) KNOWLEDGE,
SKILLS AND ABILITIES REQUIREDDemonstrates the skills and
competencies necessary to safely perform the assigned job,
determined through on-going skills, competency assessments, and
performance evaluations. Sufficient proficiency in speaking,
reading, and writing the English language necessary to perform the
essential functions of this job, especially with regard to
activities impacting patient or employee safety or security.Ability
to effectively communicate with patients, physicians, family
members and co-workers in a manner consistent with a customer
service focus and application of positive language
principles.Performs basic patient care activities of daily living
(ADL's) within unit specific defined limits and job scope, such as
assistance with patient elimination, hygiene, comfort, safety,
nutrition, and progress pletes required continuous training and
education, including department specific requirementsAbility to
operate and troubleshoot equipment (fax, PC, printers, telephones,
etc.)Proficient computer application skills SUPPLEMENTAL
REQUIREMENTSWork AttireYes/NoUniform YesScrubsYesBusiness
professionalNoOther (dept. approved) YesOn-Call No (for Non-Exempt
or Exempt jobs)Note that employees may be required to be on-call
during emergencies (i.e. Disaster, Severe Weather Event, etc.)
regardless of selection above. Travel May require travel within No
Houston Metropolitan area May require travel outside No of Houston
Metropolitan area Travel specifications may vary by department.
Please note any other special considerations to this job:
__________________________ Company Profile: Since 1998, Houston
Methodist Sugar Land Hospital has been serving Fort Bend and the
surrounding counties. Residents have come to rely on a level of
compassionate care and leading-edge technology that was once
available only in the Texas Medical Center. Houston Methodist Sugar
Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie)
in Texas in U.S. News & World Reports best hospital rankings in
2020. With 316 operating beds, 24 operating rooms and over 2,400
employees, Houston Methodist Sugar Land Hospital was designed to
provide comprehensive, personalized care for the community.
Keywords: Houston Methodist, Sugar Land , Patient Care Assistant/Unit Admin Assistant - Med/Surg Days, Administration, Clerical , Sugar Land, Texas
Click
here to apply!
|